This Government Contract opportunity from Department Of Health And Human Services was posted on November 6, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Claimant Communication and Outreach

Closed

Federal

Submission Closed11/28/2025, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

New

Federal

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Defense Health Agency

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DEADLINE

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Waste and Roadways Public Notification Service

Solicitation # COR26-00235

The City of Regina has issued an Advance Contract Award Notice for a Waste and Roadways Public Notification Service under solicitation number COR26-00235. This notice indicates the City's intent to award the contract to a pre-identified supplier unless other capable suppliers come forward to signal their interest. Interested parties must submit a statement of capabilities that meets the specified requirements to challenge the intended award. The deadline for submitting these statements of capabilities is October 6, 2026, at 8:00 PM. If no qualifying responses are received by this date, the City may proceed with the award to the pre-identified supplier. Inquiries regarding this solicitation can be directed to Alvin Hicap via the procurement department.

POSTED

DEADLINE

Customer Service and Support OperationsThis subcontract for Customer Service and Support Operations supports the Public Works Department of the City of Menlo Park by providing call center and customer-facing services for water billing projects. The selected provider will be responsible for managing customer calls, resolving complaints, and overseeing portal enrollment through the use of IVR and CRM software. Key deliverables include the development of operational scripts and procedures designed to meet specific service level agreements, as well as the delivery of comprehensive customer support services and resolution reports. The opportunity was posted on September 18, 2026, with a response deadline of October 10, 2026, under NAICS code 561422.

Public Works Department of City of Menlo Park

POSTED

DEADLINE

RFP - Water Billing and Customer Service Support

Solicitation # 2026-091826

Public Works Department of City of Menlo Park

POSTED

DEADLINE

RFP # R00B7600009 Child Care Call Center and Administration Services

Solicitation # BPM058514

The Maryland State Department of Education is soliciting proposals for RFP # R00B7600009 to secure a qualified service provider for Child Care Scholarship Customer Service and Administration Services. The selected contractor will be responsible for managing critical program functions, including eligibility determinations, case management, provider payment administration, accounts processing, and audit and compliance. To ensure seamless operations, the provider must supply all necessary staffing, operational resources, and supporting technology, such as a case management solution and call center telephony systems. This procurement falls under the Management and Business Professionals and Administrative Services category and is being managed by the Maryland State Department of Education. The solicitation includes specific diversity goals, targeting a 20.00 percent Minority Business Enterprise (MBE) and a 5.0 percent Very Small Business Enterprise (VSBE) participation. Interested parties must submit their responses by the deadline of October 16, 2026, to be considered for this state-level contract.

Maryland State Department of Education

POSTED

DEADLINE

Multi-Tier Customer Support ServicesThe Multi-Tier Customer Support Services subcontract, posted on September 16, 2026, involves providing comprehensive customer support for prime contractors managing school district crowdfunding projects. The selected provider will manage a help desk to address donor inquiries, assist school staff with project uploads, and resolve platform access issues. These operations require the use of CRM software such as Salesforce or Zendesk and VoIP tools to ensure efficient communication and technical troubleshooting. Performance is measured by the delivery of resolved support tickets and customer satisfaction metrics, all of which must adhere to established Service Level Agreements. This opportunity is managed by the Procurement and Distribution Services agency in Florida under NAICS code 561422. Interested parties must submit their responses by the deadline of October 7, 2026.

Procurement & Distribution Services

POSTED

DEADLINE

The City of Santa Monica is seeking a provider for a 24x7 Service Desk under solicitation number 473. This local government opportunity is based in Santa Monica, California, and requires the implementation of around-the-clock support services. The solicitation was posted on September 16, 2026, with a response deadline of October 19, 2026, at 10:00 PM UTC. Interested parties must access the official procurement portal to obtain full bid documents and any related addenda to ensure compliance with the application process.

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After Hours Answering & Call Center ServicesThe City of Pickering is seeking a subcontractor to provide professional after hours answering and call center services for prime contractors on municipal projects. The service provider will manage incoming calls and routing from 4:30 PM to 8:30 AM on weekdays and 24 hours a day on weekends. Using specialized telephony infrastructure and call routing software, the contractor will handle monthly minute allotments and provide continuous operational support along with detailed monthly usage reports. To qualify, the provider must comply with all City confidentiality restrictions and maintain valid WSIB insurance. This subcontract opportunity is listed under NAICS code 561422, with a response deadline of October 5, 2026.

POSTED

DEADLINE

IT Service Desk Support (L1/L2)This subcontract for the City of Santa Monica Information Services Department involves providing comprehensive 24x7/365 first and second-level technical support for prime contractors. The scope of work includes managing incident and service request intake through the ServiceNow platform via phone, email, portal, and chat, with a specific focus on supporting Microsoft 365, Windows, and SQL database systems. The service delivery must be ITIL-aligned and strictly adhere to WCAG 2.1 and NIST/ISO 27001/2 standards to ensure accessibility and security. The primary objective is the successful resolution of incidents and the fulfillment of service requests under NAICS code 561422, with a response deadline of October 19, 2026.

D140 INFORMATION SERVICES

POSTED

DEADLINE

The City of Santa Monica is soliciting proposals for a firm-fixed contract to provide comprehensive 24x7/365 Service Desk services, including Level 1 and Level 2 support, NOC monitoring, and on-site resources. The contract features an initial three-year term with two optional one-year renewals. The selected provider will manage all technology support requests via the City's ServiceNow platform, supporting a diverse infrastructure of over 2,000 workstations, 1,200 mobile devices, and 320 servers across 44 facilities. The environment relies on Cisco networking equipment and Windows/SQL database systems, with a focus on high-priority support for critical systems such as 9-1-1 Emergency Dispatch, Public Safety, and Water Utility SCADA, as well as VIP support for the City Manager and City Council. The procurement process emphasizes technical competence, organizational stability, and technology alignment, with a points-based evaluation system. A mandatory 60-day onsite immersion period is required for all new or replacement personnel to ensure acclimation to the City's environment. Vendors must comply with strict security and accessibility standards, including NIST or ISO 27001/2 frameworks, WCAG 2.1 ADA guidelines, and the provision of SOC Type 2 reports. Proposals are due by October 19, 2026, and must include detailed cost competitiveness, a Vendor Information Security Assessment, and certifications regarding the Living Wage Ordinance and non-discrimination policies.

D140 INFORMATION SERVICES

POSTED

DEADLINE

Call Center and Account Management ServicesThis subcontract for Call Center and Account Management Services supports prime contractors on GSA SmartPay 4 projects under the General Services Administration. The provider is responsible for operating a call center that maintains wait times under 30 seconds and a first-call resolution rate of 90 percent, while also assigning relationship managers to support ordering offices. Key operational requirements include the use of CRM software and ensuring all personnel undergo PIV card background investigations. The contractor must deliver regular customer service performance reports and comprehensive account management support. This opportunity is based in Washington, DC, under NAICS code 561422, with a response deadline of October 5, 2026.

Gsa/fas/pshc/contract Operations

POSTED

12 days ago

DEADLINE

in 9 days

General Info

Agency

Department Of Health And Human Services → HHS CDC

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

GA, USA

Set-Aside

NONE

Documents

This scope was carved out of 2026-DoseReconstruction.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Dose Reconstruction and Related Activities to Support NIOSH's Responsibilities under the Energy Employees Occupational Illness Compensation Act (EEOICPA)

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Uniform Contract Format

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Timeline

PhaseClosed

PostedNov 6

subcontract

Response DeadlineNov 28

Deadline has passed

Submission Closed

11/28/2025, 04:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Health And Human Services → HHS CDC

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Health And Human Services → HHS CDC

Office AddressN/A

ContactsNo contact information available

Full Description

Communicate with claimants to collect occupational history, explain dose reconstruction results, and respond to inquiries in a sensitive, compliant manner.

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