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Contact Center Modernization

Active
SS-PAPT-14-00602-1Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The United States Patent and Trademark Office (USPTO) has decided to cancel the Contact Center Modernization (CCM) initiative due to budgetary limitations, despite thorough market research and planning efforts. As a fee-funded agency, the USPTO must balance its expenditures with fluctuating fee revenues, which has influenced this decision. The agency has opted to place the CCM project on hold and is exploring alternative approaches to meet the underlying requirements. During this strategic pause, USPTO will continue to procure related services separately to maintain ongoing operations. The cancellation notice clarifies that once the USPTO develops a revised concept for the CCM effort, it will restart market research and potentially reinitiate the procurement process. In the meantime, interested vendors are encouraged to reach out to the assigned Contract Specialist, Stacy A. Duncan, for additional information on current individual procurement opportunities related to the contact center services. This action reflects USPTO’s commitment to adapting its modernization plans in alignment with budget realities while ensuring continued support through separate contracts.

General Info

USPTO cancels Contact Center Modernization due to budget, continues separate related procurements.

Agency

Department Of Commerce Pto

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

VA

Set-Aside

NONE

Documents

0

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Documents will appear here when they are available.

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Timeline

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Organization & Contact Information

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AgencyDepartment Of Commerce Pto
Contacts1 person available
OfficeALEXANDRIA, VA, 22314, USA
Organization / AgencyDepartment Of Commerce Pto
Office AddressALEXANDRIA, VA, 22314, USA
Contacts
Stacy A. DuncanContract Specialist
contact@example.gov
+1 (555) 000-0000

Full Description

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The United States Patent and Trademark Office (USPTO) recently issued a cancellation notice for the Contact Center Modernization (CCM) effort due to budgetary constraints. This notice provides additional information regarding the USPTO's action and the current status of CCM. The USPTO is a fee-funded agency. Fluctuations between annual fee forecasts and actual receipts impact the USPTO's ability to acquire goods and services. After considering the extensive market research conducted for the Contact Center Modernization requirement, the USPTO made the determination not to pursue the CCM, in its current form, due to competing budgetary priorities. The USPTO made this decision after extensive consideration. The USPTO is taking a strategic pause on CCM and is considering alternatives to the requirement in its current form. Once the USPTO has its revised concept for CCM, it will commence market research. In the interim, the USPTO will continue to procure attendant services separately. Vendors interested in seeking more information should contact the current CO/CS assigned to those individual requirements. The USPTO sincerely appreciates your interest.

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