This Government Contract opportunity from California was posted on May 26, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Support & Help Desk Operations

Closed

State & Local

Submission Closed07/13/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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Customer Support & Complaint Resolution ServicesThis subcontract for Customer Support and Complaint Resolution Services supports prime contractors on City of Phoenix micromobility projects under the Street Transportation agency in Arizona. The scope of work involves managing the full lifecycle of customer service tickets, implementing escalation mechanisms, and resolving user complaints through the use of CRM software and dedicated ticketing systems. The provider is responsible for delivering managed customer support operations and detailed resolution reports while adhering to established Customer Service Level Agreements. This opportunity was posted on September 4, 2026, with a response deadline of October 8, 2026, and is categorized under NAICS code 561422.

Street Transportation

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Federal Benefits Customer Service Representatives (CSRs)This subcontract opportunity with the Department of Defense, specifically the Navsup Flt Logistics Ctr Norfolk, seeks highly skilled personnel to serve as Federal Benefits Customer Service Representatives for Department of the Navy HRBCC projects. The selected provider will deliver expert guidance to employees regarding FEHB, FEGLI, TSP, FEDVIP, and FLTCP entitlements through inbound telephone and email communications. Personnel must adhere to Government SOPs and utilize specialized systems including the GRB Platform, ORA system, CBC Portal, BENEFEDS, FSA, and LTCFEDS to ensure daily resolution of inquiries and the accurate processing of benefit elections. The contract requires strict security compliance, necessitating either DCSA NISS verification or a Corporate Officer's facility clearance certification. This opportunity is categorized under NAICS code 561422 and is based in the 23709 zip code area. Interested parties must submit their responses by September 16, 2026, at 2:00 PM.

Navsup Flt Logistics Ctr Norfolk

POSTED

DEADLINE

Civilian Human Resources Benefits Contact Center (HRBCC)

Solicitation # N69199HRBCCFY27

The Department of the Navy is seeking sources to provide comprehensive personnel, management, and operational services for the Civilian Human Resources Benefits Contact Center. The selected contractor will be responsible for staffing a dedicated single service contact center to support current, separated, and prospective Navy civilian employees. This includes providing technical guidance and information regarding essential employee entitlements and benefit programs such as the Federal Employee Health Benefits, Federal Employees Group Life Insurance, Thrift Savings Plan, Federal Dental and Vision Insurance Programs, and the Federal Long Term Care Insurance Program. This sources sought opportunity, identified by solicitation number N69199HRBCCFY27, is managed by the Navsup Flt Logistics Ctr Norfolk under NAICS code 561422. Interested parties must submit their responses by September 16, 2026. The contract is overseen by the Department of Defense, with the primary point of contact being William Spencer.

Navsup Flt Logistics Ctr Norfolk

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DEADLINE

LARO - 13900 - Law-enforcement/public-safety land mobile radio (LMR) systemThe Department of the Interior is seeking a contractor to provide recurring and as-needed support for the law-enforcement and public-safety land mobile radio system at Lake Roosevelt National Recreation Area. The scope of work includes the maintenance, installation, testing, programming, repair, and documentation of critical infrastructure such as towers, sites, antennas, feedlines, repeaters, and base stations. Additionally, the contractor will be responsible for servicing vehicle-mounted and handheld radios to ensure operational reliability, responder safety, and system interoperability. This opportunity is categorized under NAICS code 561422 and is currently listed as a forecast with a posted date of September 2, 2026. Primary points of contact for this requirement include Craig E. Ruscitto and the National Park Service Contract Support Center.

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Solicitation # CSULA-RFP-00000836-2026

California State University Los Angeles is seeking proposals for student recruitment services under solicitation number CalState-CSULA-RFP-00000836-2026. This SLED organization opportunity was posted on September 2, 2026, and requires responses to be submitted by the deadline of September 19, 2026. Interested parties can find further details and submission instructions through the provided SciQuest bidding portal. The primary point of contact for this procurement is Veronica Vien, who can be reached via email at vvien@calstatela.edu.

California State University Los Angeles

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Solicitation # DOC844161

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Health Benefit Exchange Authority (DCHBX)

POSTED

DEADLINE

Professional Call Center Agent ServicesThis subcontract for Professional Call Center Agent Services supports prime contractors on Auburn University projects by providing professional communication and customer support services. The scope of work involves managing customer service inquiries through the use of CRM software and call center headsets, adhering to commodity classification 80172000 and NAICS code 561422. The contract requires an E-Verify MOU for all operations based in Alabama. Interested parties must submit their responses by September 30, 2026, at 3:30 PM. All procurement activities are managed through the Auburn University bidding portal.

Auburn University

POSTED

11 days ago

DEADLINE

in 19 days

AI Contract Overview

The contract entails providing dedicated customer service representatives to support cardholders and administrators during regular business hours, along with after-hours emergency support. This service ensures continuous assistance and problem resolution related to cardholder services, highlighting the importance of timely and efficient customer support across all hours. The contract is structured as a subcontract under the NAICS code 561422, which corresponds to customer service and help desk operations. Issued by the General Services Agency-Procurement of California, the contract aims to secure robust help desk operations to improve customer satisfaction and operational efficiency. The solicitation was posted on May 26, 2026, with a response deadline set for July 13, 2026, signaling a clear timeframe for potential subcontractors to submit their proposals. Although detailed location and point of contact information are not specified, the overall scope emphasizes reliable customer service coverage for both standard and emergency needs related to cardholder accounts.