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Customer Support and Help Desk Services

Active

State & Local

Response Deadline08/14/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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Dallas College is seeking a subcontractor to provide comprehensive customer support and help desk services for its students and administrators. The scope of work includes managing replacement requests, resolving portal access issues, and handling tracking inquiries, all of which must be performed by staff trained in FERPA compliance to ensure the privacy of student records. This opportunity was posted on July 24, 2026, with a response deadline of August 14, 2026. The services fall under NAICS code 561422, and interested parties can find further details through the Dallas College public procurement portal.

General Info

Dallas College seeks a FERPA-compliant subcontractor for customer support and help desk services.

Agency

Texas → Dallas CollegeView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of dallas-college-1247617.

The full solicitation package (6 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP-2026-1247617, Diploma and Certificates: Digital, Printing, and Mailing Services

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedJul 24

subcontract

Response DeadlineAug 14

Submission deadline

Response Deadline

08/14/2026, 07:00:00 PM UTCin 1 day

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Organization & Contact Information

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AgencyTexas → Dallas College

ContactsNo contacts available

OfficeN/A

Organization / Agency

Texas → Dallas College

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Ongoing customer support for students and administrators including replacement requests, portal access issues, and tracking inquiries with FERPA-trained staff.

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