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This Government Contract opportunity from Department Of Defense was posted on July 24, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Front Desk and Data Entry Specialist Services

Closed
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422
SLED
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Solicitation Doc844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority (DCHBX) for a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business (MA SHOP). The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for delivering a variety of project management and operational deliverables, including transition plans, standard operating procedures, and quality assurance plans, while adhering to strict performance metrics and service level agreements. Failure to meet targets for call abandonment rates, average handle time, and response times may result in liquidated damages. The contract imposes rigorous compliance and reporting requirements, particularly regarding data privacy and local workforce development. Contractors must adhere to the Exchange Privacy and Security Compliance Addendum, which mandates strict handling of personally identifiable information and requires reporting of potential security incidents within one hour. Additionally, the contractor must comply with District of Columbia local hiring laws, including the First Source Employment Agreement and a 51 percent resident hiring goal. Other key requirements include adherence to the DC Living Wage Act, SBE subcontracting goals of 35 percent for projects over 250,000 dollars, and the submission of comprehensive EEO and tax certifications. Performance will be monitored through monthly key performance indicators and evaluated using a standardized past performance rating scale.
Health Benefit Exchange Authority (DCHBX)

POSTED

11 days ago

DEADLINE

in 10 days

AI Contract Overview

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The contract seeks a small business to provide front desk support and data entry services at the Military and Family Readiness Center located at Hanscom Air Force Base. Responsibilities include managing incoming calls, greeting visitors, scheduling classes, and accurately entering data into the AFFIRST and DOD TAP systems, with a requirement to generate and send automated reminder emails as part of the workflow. The work demands precision, strong organizational skills, and familiarity with federal defense systems to ensure seamless operations for service members and their families. This is a small business set-aside contract under NAICS code 561422, meaning only small businesses eligible under the SBA’s total small business set-aside rules may respond. The solicitation was posted on July 24, 2026, with a response deadline of August 17, 2026, and is classified as a subcontract opportunity managed by the Department of Defense through the FA2835 Aflcmc Hanscom Pzi office. Performance will be conducted entirely on-site at Hanscom AFB, and the contractor must be prepared to operate within the security and procedural standards of a military installation while maintaining confidentiality and professionalism in all interactions.

General Info

Small business to provide on-site front desk and data entry support at Hanscom AFB using federal defense systems.

Agency

Department Of Defense → FA2835 Aflcmc Hanscom PziView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Hanscom AFB, MA, USA

Set-Aside

SBA

Documents

This scope was carved out of F2B3RA6183A001.

The full solicitation package (7 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

HAFB Front Desk Data Entry Specialist

AI Contract Breakdown

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Defense → FA2835 Aflcmc Hanscom Pzi
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Defense → FA2835 Aflcmc Hanscom Pzi
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide front desk support and data entry services at the Military and Family Readiness Center (M&FRC) at Hanscom AFB, including call handling, visitor greeting, class scheduling, and data entry into AFFIRST and DOD TAP systems with automated reminder emails.

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