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This Government Contract opportunity from Massachusetts was posted on December 29, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Data Entry & Violation Processing Services

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422
New
SLED
HBX RFP- Call Center Services
Solicitation # Doc844161
Solicitation Doc844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority (DCHBX) for a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business (MA SHOP). The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for delivering a variety of project management and operational deliverables, including transition plans, standard operating procedures, and quality assurance plans, while adhering to strict performance metrics and service level agreements. Failure to meet targets for call abandonment rates, average handle time, and response times may result in liquidated damages. The contract imposes rigorous compliance and reporting requirements, particularly regarding data privacy and local workforce development. Contractors must adhere to the Exchange Privacy and Security Compliance Addendum, which mandates strict handling of personally identifiable information and requires reporting of potential security incidents within one hour. Additionally, the contractor must comply with District of Columbia local hiring laws, including the First Source Employment Agreement and a 51 percent resident hiring goal. Other key requirements include adherence to the DC Living Wage Act, SBE subcontracting goals of 35 percent for projects over 250,000 dollars, and the submission of comprehensive EEO and tax certifications. Performance will be monitored through monthly key performance indicators and evaluated using a standardized past performance rating scale.
Health Benefit Exchange Authority (DCHBX)

POSTED

5 days ago

DEADLINE

in 16 days
NAICS: 561422
SLED
Idaho Crisis and Suicide Hotline Services
Solicitation # 1404
The Idaho Department of Health and Welfare, Division of Behavioral Health, issued Request for Information (RFI) 1404 on August 26, 2026, to identify organizations capable of operating a statewide crisis and suicide hotline for Idaho residents. This RFI is for planning and budget-gathering purposes only and does not constitute a formal solicitation or a commitment to procure services. The objective is to gather market research on staffing, technology, and cost estimates to refine the requirements for a future Request for Proposal (RFP). Responses are due via email to Signe Jensen by September 30, 2026, at 5:00 p.m. Mountain Time. The desired service must provide 24/7/365 access to trained crisis responders through voice, text, and chat modalities. The provider will serve as Idaho's designated member of the 988 Suicide and Crisis Lifeline network, requiring compliance with national standards and accreditation from recognized crisis hotline organizations. Key operational requirements include the use of secure technology platforms for call routing and reporting, the implementation of evidence-based practices for suicide prevention, and the provision of licensed clinical supervision for responders. The provider will also be expected to coordinate with the state's behavioral health crisis continuum, including emergency departments and mobile crisis response teams.
State of Idaho

POSTED

11 days ago

DEADLINE

in 24 days

General Info

Agency

Massachusetts → City of BrocktonView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Brockton, MA, USA

Set-Aside

NONE

Documents

This scope was carved out of BPA-RFP26-VIOLATIONS.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Rfp For: Equipment, Data Processing & Collection Services For Parking Violations

AI Contract Breakdown

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyMassachusetts → City of Brockton
ContactsNo contacts available
OfficeN/A
Organization / Agency
Massachusetts → City of Brockton
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Manual or semi-automated data entry, image review, and validation of parking violations from camera or field inputs.