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DCAS- Call Center Software

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The District of Columbia Health Care Finance Agency is forecasting the upcoming procurement of call center software to support its operational needs. This forecast, posted on July 23, 2026, indicates an intent to acquire software solutions that will enhance call center functionality, likely to improve service delivery for health care programs administered by the agency. No solicitation number, NAICS code, or set-aside details have been provided at this stage, suggesting the requirement is still in the planning phase. The place of performance and organizational specifics are not yet defined, but the contract will serve the District of Columbia’s health care financing operations. Interested vendors should monitor future official solicitations for detailed requirements, submission guidelines, and evaluation criteria.

General Info

District of Columbia plans to procure call center software for health care finance operations in 2026.

Agency

District of Columbia → Health Care Finance (DHCF)

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Not specified

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

Posted

forecast

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Organization & Contact Information

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AgencyDistrict of Columbia → Health Care Finance (DHCF)
ContactsNo contacts available
OfficeN/A
Organization / Agency
District of Columbia → Health Care Finance (DHCF)
Office AddressN/A
ContactsNo contact information available

Full Description

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DCAS- Call Center Software

Similar Contracts

Same NAICS industry code

NAICS: 561422
New
SLED
HBX RFP- Call Center Services
Solicitation # Doc844161
Solicitation Doc844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority (DCHBX) for a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business (MA SHOP). The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for delivering a variety of project management and operational deliverables, including transition plans, standard operating procedures, and quality assurance plans, while adhering to strict performance metrics and service level agreements. Failure to meet targets for call abandonment rates, average handle time, and response times may result in liquidated damages. The contract imposes rigorous compliance and reporting requirements, particularly regarding data privacy and local workforce development. Contractors must adhere to the Exchange Privacy and Security Compliance Addendum, which mandates strict handling of personally identifiable information and requires reporting of potential security incidents within one hour. Additionally, the contractor must comply with District of Columbia local hiring laws, including the First Source Employment Agreement and a 51 percent resident hiring goal. Other key requirements include adherence to the DC Living Wage Act, SBE subcontracting goals of 35 percent for projects over 250,000 dollars, and the submission of comprehensive EEO and tax certifications. Performance will be monitored through monthly key performance indicators and evaluated using a standardized past performance rating scale.
Health Benefit Exchange Authority (DCHBX)

POSTED

6 days ago

DEADLINE

in 15 days
View Details

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