This Government Contract opportunity from Department Of Veterans Affairs was posted on May 11, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Help Desk & Provider Support Services

Closed

Federal

Submission Closed05/26/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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Solicitation # N69199HRBCCFY27

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Professional Call Center Agent ServicesThis subcontract for Professional Call Center Agent Services supports prime contractors on Auburn University projects by providing professional communication and customer support services. The scope of work involves managing customer service inquiries through the use of CRM software and call center headsets, adhering to commodity classification 80172000 and NAICS code 561422. The contract requires an E-Verify MOU for all operations based in Alabama. Interested parties must submit their responses by September 30, 2026, at 3:30 PM. All procurement activities are managed through the Auburn University bidding portal.

Auburn University

POSTED

11 days ago

DEADLINE

in 19 days

AI Contract Overview

The contract is for Help Desk & Provider Support Services under the Department of Veterans Affairs, specifically managed by Sac Frederick, with performance based in Frederick, Maryland, 21703. It requires providing Tier 1–2 help desk support to healthcare providers undergoing credentialing, which includes handling application intake, delivering timely status updates, and offering technical assistance using standardized templates approved by the VA. The work is structured as a subcontract, with a solicitation posting date of May 11, 2026, and a deadline for responses set for May 26, 2026, at 4:00 PM. The NAICS code 561422 indicates the services fall under Temporary Help Service Activities, reflecting the nature of the administrative and operational support required. This contract focuses on ensuring smooth and efficient provider credentialing processes through responsive, template-driven support.

General Info

Provide Tier 1 and 2 help desk support for VA credentialing using approved templates in Frederick.

Agency

Department Of Veterans Affairs → Sac Frederick (36C10X)View Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Frederick, MD, 21703, USA

Set-Aside

NONE

Documents

This scope was carved out of 36C10X26Q0163.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Credentialing Verification Sources Sought

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PhaseClosed

PostedMay 11

subcontract

Response DeadlineMay 26

Deadline has passed

Submission Closed

05/26/2026, 04:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Veterans Affairs → Sac Frederick (36C10X)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → Sac Frederick (36C10X)

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide Tier 1–2 help desk support for providers during credentialing, including application intake, status updates, and technical assistance using VA-approved templates.