Interpreter Roster Management and Scheduling Platform

The contract requires the development and operation of a secure digital platform to manage interpreter rosters, dynamically assign on-demand interpreting requests, and maintain comprehensive compliance records including clearance status and verified language proficiency levels. The system must ensure real-time availability tracking, efficient scheduling, and robust data integrity to support timely and accurate interpretation services for the Immigration and Refugee Board of Canada. All functions must be delivered through a highly secure infrastructure compliant with Canadian government standards for sensitive data handling and privacy protections. The platform is intended to serve federal operations across Canada and must be fully capable of supporting the scale and complexity of immigration and refugee hearing needs. Subcontractors are expected to demonstrate proven experience in building and maintaining secure scheduling systems for public sector clients, with a focus on language services. Responses are due by June 12, 2026, and the solicitation falls under NAICS code 518210 for data processing and hosting services. Successful vendors will be required to integrate seamlessly with existing government workflows and uphold strict accountability measures for audit trails, user access controls, and data retention policies.