This Pre-Solicitation opportunity from Department Of Defense was posted on April 29, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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inTransition Contact (Call) Center

Closed

HT001125R0051Federal

Submission Closed05/16/2025, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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Provision of out of hours customer call centre services.

Solicitation # 2026/S 000-096246

Connexus Homes Limited is seeking a reliable and customer-focused supplier to provide out-of-hours emergency repairs call handling services for its customers in Herefordshire and Shropshire. The service is designed to ensure timely support during evenings, weekends, bank holidays, and other closure periods. The appointed provider must have proven experience within the UK social housing sector and will be responsible for professionally managing calls, assessing the urgency of issues, providing clear advice, recording information, and dispatching emergency repairs to internal teams or nominated contractors according to established protocols. The contract has an estimated total value of 212,000 GBP including VAT, with an initial performance period from April 1, 2027, to March 31, 2029. There is an option to extend the agreement for an additional two years until March 31, 2031, subject to satisfactory annual performance reviews. This opportunity is noted as particularly suitable for small and medium-sized enterprises. The procurement process follows a two-stage competitive flexible procedure. Stage 1 requires a Pre-Qualification Questionnaire and a written tender submission, with the top four scoring bidders advancing to Stage 2. The second stage involves a further written tender, a pricing submission, and a clarification meeting. The deadline for enquiries is October 30, 2026, and the final tender submission deadline is November 6, 2026, at 12:00 pm. All submissions must be made electronically in English.

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8 days ago

DEADLINE

in 16 days

General Info

Agency

Department Of Defense → Defense Health Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

VA, 22402, USA

Set-Aside

SBA

Documents

No documents available

Documents will appear here when they are available.

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Timeline

PhaseClosed

PostedApr 29

Presolicitation

Response DeadlineMay 16

Deadline has passed

Submission Closed

05/16/2025, 06:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → Defense Health Agency

Contacts2 people available

OfficeFALLS CHURCH, VA, 22042, USA

Organization / AgencyDepartment Of Defense → Defense Health Agency

Office AddressFALLS CHURCH, VA, 22042, USA

Contacts

Crystal Randolph

Vicki L. Whiteman

Full Description

The Defense Health Agency Contracting Activity (DHACA) in Falls Church, VA intends to procure inTransition Contact Center Support Services. This requirement will be solicited as a competitive small business set-aside, in accordance with FAR 19.5, using Trade-off Source Selection procedures and only small business vendors will be considered. The Government anticipates the award of a single firm fixed-price contract for a period of 60 months (12-month base year plus four (4) each 12-month option periods, with the option to extend up to six months). This requirement is for the following services as described in the attached Draft Performance Work Statement (PWS): inTransition Support Services will provide support to transitioning service members and/or veterans who are currently receiving psychological health (i.e., mental health or behavioral health) and/or moderate to severe traumatic brain injury (TBI) care. The program will also provide support to service members and veterans who wish to receive care at their new destination or with a new provider in their same location or wish to initiate psychological health care for the first time. The contract requires licensed coaches who are trained and capable of providing mental health care. These licensed mental health professionals will bridge the gap between identification of and receipt of mental health care, as well as moderate to severe TBI care. The final PWS will be provided with the solicitation posting. The NAICS code for this requirement is 561422 Telemarketing Bureaus and Other Contact Centers with a Small Business Size Standard of $25.5M. This notice is provided in accordance with FAR Subpart 5.201 and FAR 5.204 for the purposes of publicizing this proposed action and is not to be considered a request for proposal. All responsible small businesses may submit a proposal for consideration in response to the final request for proposals (RFP) when it is solicited. It is anticipated that the RFP will be posted under solicitation number HT001125R0051 and issued on or around 13 May 2025 via SAM.gov for 30 days. This date is subject to change without any updates via SAM.gov. Once the RFP is issued, it is imperative to review the site frequently for any updates and /or amendments. In order to be considered for award, prospective offerors must register with the System for Award Management (SAM) and obtain a Commercial and Government Entity (CAGE) code prior to any award being made. Paper copies of the RFP will not be physically issued, and telephone and faxed requests for the RFP will not be accepted. Questions and/or concerns regarding this notice should be directed to Crystal Randolph, Contract Specialist, via e-mail at crystal.d.randolph.civ@health.mil. Questions received as a result of this notice will be provided a response via email and issued as an attachment to the RFP.