National Implementation of the CAHPS Hospice Survey

The National Implementation of the CAHPS Hospice Survey is a market research initiative issued by the Office of Acquisition and Grants Management within the Department of Health and Human Services to identify qualified contractors for the continued national execution of the CAHPS Hospice Survey program. This effort supports the Centers for Medicare & Medicaid Services’ Hospice Quality Reporting Program by collecting standardized feedback from caregivers of patients who received hospice care, with survey results published quarterly on Care Compare at www.medicare.gov. The scope requires a contractor to manage a complex, large-scale survey operation including the design and maintenance of a survey website and data submission portal capable of handling at least one million responses from over 3,300 hospice providers. Key responsibilities encompass developing national implementation protocols, complex sample designs, case-mix adjustment factors, data analysis methodologies, vendor oversight systems, technical assistance for hospices and survey vendors, and ensuring full compliance with HIPAA and Protected Health Information regulations. The place of performance is Baltimore, Maryland, and all respondents must be registered in the System for Award Management with a valid UEI, and must not include any proprietary, classified, confidential, or sensitive information in their submissions. Responses are limited to a ten-page capability statement in Microsoft Word format, using Times New Roman font size 10–12 with single spacing, and must include company descriptive literature, relevant corporate experience, references with contact details, SAM UEI, business address, point of contact information, certification status as a small business under GSA MAS Category 541611, and current GSA Schedules if applicable. Entities must disclose any teaming arrangements or subcontractors and provide full certifications for all parties involved. Small business prime contractors must demonstrate their intent to perform more than 50% of the labor cost, including indirect charges. The solicitation number is 270082, with submissions due by 11:00 AM EST on June 10, 2026, via email to designated CMS contacts. This notice is strictly for market research purposes and does not constitute a commitment to award a contract or reimburse response costs.