This Combined Synopsis/Solicitation opportunity from Department Of Homeland Security was posted on July 3, 2012. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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OUTBOUND AUTODIALER SERVICES

Closed

HSFE80-12-R-0034Federal

Submission Closed07/09/2012, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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Request For Proposal Call Center Services for Central Fill Pharmacy

Solicitation # H26-25-037

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Member Trip Scheduling and Call Center ServicesThis subcontract for Member Trip Scheduling and Call Center Services supports prime contractors on Louisiana Department of Health Medicaid projects. The selected provider will manage member intake and trip scheduling through a dedicated call center, coordinating medical appointments and resolving member escalations. To ensure operational success, the contractor must utilize VoIP infrastructure and employ agents who are fully HIPAA-trained. The project is administered by the State of Louisiana under NAICS code 561422. Interested parties must submit their responses by the deadline of November 24, 2026. The primary deliverables include the successful scheduling of member trips and the efficient resolution of all member inquiries.

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Out-of-Hours Emergency Repairs Call Handling ServicesThis subcontract for Connexus Homes Limited involves the provision of professional out-of-hours emergency repairs call handling and triage services for social housing projects. The selected provider will be responsible for managing incoming emergency requests during non-business hours, assessing the urgency of each call based on established protocols, and dispatching the necessary requests to internal teams or third-party contractors. To qualify, providers must possess the required call center infrastructure and demonstrate proven experience within the UK social housing sector. The contract requires the delivery of a fully operational service available 24 hours a day, 365 days a year. Interested parties must submit their responses by November 6, 2026, at 12:00 PM. This opportunity is categorized under NAICS code 561422 and is focused on ensuring seamless emergency response and dispatch management for prime contractors working with the agency.

Connexus Homes Limited

POSTED

DEADLINE

Provision of out of hours customer call centre services.

Solicitation # 2026/S 000-096246

Connexus Homes Limited is seeking a reliable and customer-focused supplier to provide out-of-hours emergency repairs call handling services for its customers in Herefordshire and Shropshire. The service is designed to ensure timely support during evenings, weekends, bank holidays, and other closure periods. The appointed provider must have proven experience within the UK social housing sector and will be responsible for professionally managing calls, assessing the urgency of issues, providing clear advice, recording information, and dispatching emergency repairs to internal teams or nominated contractors according to established protocols. The contract has an estimated total value of 212,000 GBP including VAT, with an initial performance period from April 1, 2027, to March 31, 2029. There is an option to extend the agreement for an additional two years until March 31, 2031, subject to satisfactory annual performance reviews. This opportunity is noted as particularly suitable for small and medium-sized enterprises. The procurement process follows a two-stage competitive flexible procedure. Stage 1 requires a Pre-Qualification Questionnaire and a written tender submission, with the top four scoring bidders advancing to Stage 2. The second stage involves a further written tender, a pricing submission, and a clarification meeting. The deadline for enquiries is October 30, 2026, and the final tender submission deadline is November 6, 2026, at 12:00 pm. All submissions must be made electronically in English.

Connexus Homes Limited

POSTED

9 days ago

DEADLINE

in 16 days

General Info

Agency

Department Of Homeland Security → Community Survivor Assistance SEC

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

United States, US, DC, ., USA

Set-Aside

Documents

Autodialer+PWS++++++++5+June+12.doc

Eval+Plan+in+Outbound+Autodialer+RFQ++5+June+12.doc

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

2 updates

PhaseClosed

PostedJun 30

Combined Synopsis

Notice updatedJul 2

The notice description changed.

Notice updatedJul 3

Notice details unchanged. Attachments may have changed.

Response DeadlineJul 9

Deadline has passed

Submission Closed

07/09/2012, 05:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Homeland Security → Community Survivor Assistance SEC

Contacts2 people available

OfficeWASHINGTON, DC, 20472, USA

Organization / AgencyDepartment Of Homeland Security → Community Survivor Assistance SEC

Office AddressWASHINGTON, DC, 20472, USA

Contacts

Sean G. WilliamsContracting Officer

contact@example.gov

+1 (555) 000-0000

Lashawn SmithContract Specialist

contact@example.gov

+1 (555) 000-0000

Full Description

**** NOTICE OF POINT OF CONTACT CHANGE**** PLEASE SUBMIT ALL QUESTIONS TO: Michael.young2@fema.dhs.gov PLEASE SUBMIT ALL PROPOSAL TO: Micheal.young2@fema.dhs.gov Due dates for both remain the same: Questions submitted no later than, Thurdsay, July 5th, 2012 NOON EST. Proposal submitted no later than, Monday, July 9th, 2012 NOON EST.