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This Government Contract opportunity from Department Of Veterans Affairs was posted on June 23, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Outreach and Webinar Execution

Closed
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422
SLED
HBX RFP- Call Center Services
Solicitation # DOC844161
Solicitation Doc844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority (DCHBX) for a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business (MA SHOP). The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for delivering a variety of project management and operational deliverables, including transition plans, standard operating procedures, and quality assurance plans, while adhering to strict performance metrics and service level agreements. Failure to meet targets for call abandonment rates, average handle time, and response times may result in liquidated damages. The contract imposes rigorous compliance and reporting requirements, particularly regarding data privacy and local workforce development. Contractors must adhere to the Exchange Privacy and Security Compliance Addendum, which mandates strict handling of personally identifiable information and requires reporting of potential security incidents within one hour. Additionally, the contractor must comply with District of Columbia local hiring laws, including the First Source Employment Agreement and a 51 percent resident hiring goal. Other key requirements include adherence to the DC Living Wage Act, SBE subcontracting goals of 35 percent for projects over 250,000 dollars, and the submission of comprehensive EEO and tax certifications. Performance will be monitored through monthly key performance indicators and evaluated using a standardized past performance rating scale.
Health Benefit Exchange Authority (DCHBX)

POSTED

11 days ago

DEADLINE

in 10 days

AI Contract Overview

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The contract requires the contractor to conduct targeted outreach to nonprofit organizations and deliver three public webinars, all of which must be recorded, to promote the VEO Community Challenge Award. The effort is designed to increase awareness and engagement with the award program through strategic communication and digital platforms. The work is classified as a subcontract under NAICS code 561422, indicating it relates to business support services such as call centers and administrative management. The solicitation was posted on June 23, 2026, with a strict response deadline of June 25, 2026, at 9:00 PM. The contracting activity falls under the Department of Veterans Affairs, specifically managed by Sac Frederick (36C10X), with no specific place of performance identified, suggesting the work may be performed remotely or nationally. There is no set-aside designation provided, and the point of contact information is not listed in the available data.

General Info

Contractor to conduct outreach and deliver three recorded webinars for VEO Community Challenge Award under VA subcontract.

Agency

Department Of Veterans Affairs → Sac Frederick (36C10X)View Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

MD

Set-Aside

NONE

Documents

This scope was carved out of 36C10X26Q0194.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

R408--VEO Community Challenge Award Requirement

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → Sac Frederick (36C10X)
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Veterans Affairs → Sac Frederick (36C10X)
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Conduct outreach to nonprofit organizations and host three public webinars (recorded) to promote the VEO Community Challenge Award.

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