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Point-of-Sale (POS) Systems Technical Support

Active

State & Local

Response Deadline11/10/2026, 04:30:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Western Carolina University focuses on providing technical support for Point-of-Sale (POS) systems within university dining projects. The selected provider will be responsible for performing hardware installations, maintenance, and upgrades, specifically focusing on POS terminals and credit card readers. A critical component of the role involves hardware troubleshooting and ensuring seamless integration with the CBORD Transaction System to deliver fully operational hardware. To qualify, the provider must hold technical certifications in POS systems and strictly adhere to the university's IT security standards. This opportunity was posted on September 16, 2026, with a response deadline of November 10, 2026. The project falls under NAICS code 811212 and is managed through the state of North Carolina.

General Info

Technical support for Western Carolina University POS systems, installations, and CBORD system integration.

Agency

North Carolina → Western Carolina University

NAICS

811212 - Computer and Office Machine Repair and Maintenance

Place of Performance

NC, USA

Set-Aside

NONE

Documents

This scope was carved out of 73-RFP-00775.

The full solicitation package (6 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

WCU Dining Services

AI Contract Breakdown

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The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedSep 16

subcontract

Response DeadlineNov 10

Submission deadline

Response Deadline

11/10/2026, 04:30:00 AM UTCin 8 days

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Organization & Contact Information

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AgencyNorth Carolina → Western Carolina University

ContactsNo contacts available

OfficeN/A

Organization / AgencyNorth Carolina → Western Carolina University

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs maintenance, upgrades, and hardware installations for prime contractors on Western Carolina University dining projects. Installs POS terminals and credit card readers, performs hardware troubleshooting, and ensures interfaces with the CBORD Transaction System. Requires technical certification in POS systems and compliance with University IT security standards. Delivers operational POS hardware.

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Solicitation # 73-RFP-00775

Western Carolina University is soliciting proposals under RFP 73-RFP-00775 for a comprehensive dining services provider to serve its campus in Cullowhee, North Carolina. The university seeks a regional or national contractor for a potential ten-year agreement to replace the current vendor. The scope of work includes exclusive rights to two all-you-care-to-eat residential dining halls, sixteen retail dining venues featuring brands such as Starbucks and Chick-fil-A, and the first right of refusal for campus catering events. The selected vendor will be responsible for operational plans, staffing, and maintaining high quality assurance standards, including ServSafe and HACCP compliance, with specific aggregate quality scores required for residential and retail operations to earn incentive fees. The contract is structured as an agency agreement with a financial model based on an Annual Guaranteed Maximum Percentage of services and a combination of fixed, variable, and incentive management fees. The contractor is permitted to retain proceeds from retail, catering, and vending sales as an offset against monthly costs of business. Proposals must be submitted electronically via the Bonfire Portal by November 10, 2026, and must be divided into separate technical and financial volumes. Award criteria emphasize financial stability, operational expertise, and a commitment to diversity, inclusive excellence, and environmental stewardship. The agreement also mandates strict adherence to North Carolina General Terms and Conditions, federal labor and safety standards, and the Gramm Leach Bliley Act for the protection of student financial information.

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