R499--VISN 22 Wide EAP Services | Base+4 | PoP: 10/1/2023-9/30/2028

Sources Sought Notice Sources Sought Notice Page 6 of 6 Sources Sought Notice *= Required Field Sources Sought Notice Page 1 of 6 This is a SOURCES SOUGHT ANNOUNCEMENT ONLY. It is neither a solicitation announcement nor a request for proposals or quotes and does not obligate the Government to award a contract. Requests for a solicitation will not receive a response. Responses to this Sources Sought must be in writing. The purpose of this sources sought announcement is for market research to make appropriate acquisition decisions and to gain knowledge of potential qualified vendors, to include Service-Disabled Veteran Owned Small Businesses and Veteran Owned Small Businesses, interested and capable of providing the services described below. Documentation of technical expertise must be presented in sufficient detail for the Government to determine that your company possesses the necessary functional area expertise and experience to compete for this acquisition. The North American Classification System (NAICS) code for this acquisition is NAICS: 624190 Other Individual and Family Services ($14.0M) PSC: R499 Support Professional: Other Responses to this notice shall include the following: (a) Company name (b) Address (c) Point of contact (d) Phone, fax, and email (e) DUNS number (f) Cage Code (g) Tax ID Number (h) Type of business (large or small) (i) If small business, type of small business, e.g. Services Disabled Veteran Owned Small Business, Veteran-owned small business, and (j) Must provide a capability statement that addresses the organization s qualifications and ability to perform as a contractor for the work described below. General: The Veterans Health Administration (VHA) has a requirement for a non-personal services contract to provide Employee Assistance Program (EAP) services to employees of VA facilities located in Arizona, California, and New Mexico, which are assigned to the Veterans Integrated Service Network (VISN) 22. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is accountable to the Government. Description of Services/Introduction. The purpose of EAP is to provide appropriate one-on-one professional counseling services for prevention, treatment, and rehabilitation of employees with alcohol, drug abuse, or other biopsychosocial problems that are adversely affecting the employee s job performance and/or conduct. Biopsychosocial problems may include physical, emotional, financial, marital, family, legal, or vocational issues. EAP services may be made available to immediate family members as needed in assisting the employee. The contractor will be expected to provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform EAP services as defined in the Statement of Work (SOW) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract. Services will be provided in locations convenient for employees working at and primarily residing near the facility locations. There shall be no hidden charges, fees, or billed services to employees for services rendered in accordance with the Statement of Work which shall include parking expenses at the contractor s site location. Services shall be provided for employees at the following VISN 22 facilities: ARIZONA: Northern Arizona VA Health Care System 500 Hwy 89N Prescott, AZ 86315 Phoenix VA Health Care System 650 E. Indian School Rd Phoenix, AZ 85012 Southern Arizona VA Health Care System 3601 S. 6th Ave Tucson, AZ 85723 CALIFORNIA: Greater Los Angeles Health Care System 11301 Wilshire Blvd, Los Angeles, CA 90073 Loma Linda Health Care System 11201 Benton Street Loma Linda, CA 92357 Long Beach Health Care System 5901 E. 7th St Long Beach, CA 90822 San Diego Health Care System 3350 La Jolla Village Dr San Diego, CA 92161 NEW MEXICO: New Mexico VA Health Care System 1501 San Pedro Dr SE, Albuquerque, NM 87108 Areas above also include surrounding geographical areas and Community Based Outpatient Clinics (CBOCs). Background. The VA facilities located in Arizona, California, and New Mexico, which are assigned to the Veterans Integrated Service Network (VISN) 22, provide health care services to Veterans of the U.S. Armed Services. Part of the care provided to Veterans involves providing services in the form of guidance and support to hospital staff. Employees of these facilities are in need of contracted support for employee counseling services. Objectives. Provide EAP Services for VISN 22 employees Provide ongoing EAP awareness training and outreach Provide Team Building/Conflict Resolution/Organization Development Assessments Provide Critical Incident Stress Management Award an Indefinite Delivery/Indefinite Quantity Contract with fixed pricing for Contract Line Items identified in the contract. Scope. The contractor shall establish and coordinate an EAP to provide services based on the fixed estimate of the number of employees anticipated to seek assistance in a given month for each health care system. The program shall be established in close collaboration and under general oversight of the Contracting Officer s Representative (COR) and the designated points of contact at each health care system. Services will be provided at the contractor s facilities. One counseling facility must be provided and located within a 30-minute commute or 15 miles of each primary location of each health care system. The ability to provide facilities near each of the clinics is desirable. The contractor shall provide all resources necessary to accomplish the tasks and deliverables described in the SOW. The contractor shall independently provide support services to satisfy the overall operational objectives of VISN 22. The primary objective is to provide services and deliverables through performance of employee counseling and assistance services that may be needed by the Department of Veteran Affairs employees employed at VISN 22 facilities, to include outlying clinics and locations (CBOC, mobile clinics etc. or equivalent). These services are to be brief, focused, crisis intervention with referral for appropriate treatment. The program provided shall be multi-faceted, providing confidential assessment, short-term counseling and/or referral for those presenting with personal problems; biannual training seminars for managers and supervisors on using EAP services to help deal with the troubled employee or for conflict resolution, sexual harassment, workplace violence, for staff as requested by Human Resources; workshops for staff to identify and help resolve behavioral, health, or job performance problems; education, assessment referral, and back-to-work services for alcohol and drug problems, as needed to comply with the policies of each health care system; and for consultation with Human Resources regarding employees with job performance issues, who may benefit from referral to EAP. Any care which cannot be accomplished within the six visits, per identified problem, per person, per year and/or is not classified by the most current edition of the DSM (Diagnostic & Statistical Manual of Mental Disorders) as a psychiatric disorder will be referred to an appropriately credentialed treatment provider, if so desired and agreed upon by the employee. The Program Coordinator or appropriately trained counselors shall only make referrals. Charges for services not covered by the SOW will be the responsibility of the employee. The contractor is required to inform the employee of the charges he/she will be responsible for prior to performing or scheduling any services. Additionally, with regard to referrals, the contractor shall make every effort to locate services for which the employee s insurance will provide coverage, locate services with options for available financial assistance, and/or suggest veteran employees eligible for treatment through VA seek that as an option. Recommendations for treatment and/or referral may be made, but case file documentation must support that the employee is aware that it remains the employee s responsibility to maintain job performance whether they choose to utilize EAP or not. Counselors may refuse to provide services if a client is unwilling to cooperate. However, every effort to encourage an employee to seek/continue treatment shall be made. In the case of failure to cooperate or an employee dropping out of the program prior to satisfactory resolution, the case file shall be documented to indicate the relevant facts. When management referrals to EAP are due to unacceptable, unusual, or deviant behavior, the Program Coordinator or EAP Counselor shall have documented dialogue with the referring office/individual to define the job behavior which resulted in the referral. The referred employee will be required to comply with attendance for at least one session. Management shall be notified of the employee s attendance and compliance with recommendations provided, for all employees who have been referred by other than self (i.e., supervisor, Human Resources, etc.). Important information. The Government is not obligated to, nor will it pay for or reimburse any costs associated with responding to this Sources Sought synopsis request. This notice shall not be construed as a commitment by the Government to issue a solicitation or ultimately award a contract, nor does it restrict the Government to a particular acquisition approach. The Government will in no way be bound to this information if any solicitation is issued. The VA is mandated by Public Law 109-461 to consider a total set-aside for Service-Disabled Veteran Owned Small Business set aside. However, if response by Service-Disabled Veteran Owned Small Business firms proves inadequate, an alternate set-aside or full and open competition may be determined. No sub-contracting opportunity is anticipated. Notice to potential offerors. All offerors who provide goods or services to the United States Federal Government must be registered in the System for Award Management (SAM) at www.sam.gov and complete Online Representations and Certifications Application (ORCA). Additionally, all Service- Disabled Veteran Owned Businesses or Veteran Owned Businesses who respond to a solicitation on this project must be registered with the Department of Veterans Affairs Center for Veterans Enterprise VetBiz Registry located at http://vip.vetbiz.gov. All interested Offerors should submit information by e-mail to contact@example.gov. All information submissions shall be received no later than 12:00 PM Mountain Standard Time on Thursday, November 10, 2022. After review of the responses to this announcement, the Government intends to proceed with the acquisition and a subsequent solicitation may be published.