Reservation and Customer Service Management

The contract requires the operation of a 24/7 reservation and customer service system dedicated to managing bookings, cancellations, and modifications for patients and their families associated with the National Institutes of Health. The system must provide seamless coordination and include emergency response capabilities to ensure timely and effective support during critical situations. All services must be performed at the place of performance in Bethesda, Maryland, 20892, aligning with NIH’s operational needs and patient care standards. The contracting vehicle is classified as a subcontract under NAICS code 561510, indicating it falls under the administrative and support services category, specifically office administrative services. The opportunity was posted on May 7, 2026, with a response deadline of May 22, 2026, at 2:30 PM Eastern Time, and is managed by the Department of Health and Human Services through the NIH Olao office.