Skip to main contentPsst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveFree Webinar — Wednesday, October 28 at 2:00 PM ET

Register Free →

This Sources Sought opportunity was posted on October 6, 2008. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Retail Merchandise Center

Closed
2BRPSR-08-SOURCES_SOUGHTFederal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422
New
SLED
Request For Proposal Call Center Services for Central Fill Pharmacy
Solicitation # H26-25-037
Cook County Health is soliciting proposals under solicitation number H26-25-037 for comprehensive call center services to support its Central Fill and Mail Order Pharmacy operations. The selected vendor will provide 24/7 inbound and outbound support, including customer service, patient engagement, and care coordination, utilizing credentialed licensed pharmacists and certified pharmacy technicians. Performance is measured by strict service levels, requiring 90% of calls to be answered within 30 seconds and a call abandonment rate not exceeding 5%. The contract allows for an initial term with the possibility of two successive 12-month renewal periods, provided there is written agreement 120 days prior to expiration. Proposals will be evaluated based on technical qualifications, pricing, responsiveness, and MBE/WBE participation, with the potential for shortlisted vendors to provide presentations or demonstrations. Required submission documents include a one-page cover letter, an executive summary with an organizational chart, a detailed implementation plan, and an Economic Disclosure Statement. Pricing must be submitted separately and cover operations, member services, clinical support, reporting, and implementation. The vendor must comply with Cook County Living Wage and prevailing wage requirements, maintain strict HIPAA and cybersecurity standards, and submit to audits by Cook County Health or relevant government agencies. Payment terms are Net 45 days following the receipt of a compliant invoice.
Cook County Health

POSTED

5 days ago

DEADLINE

in about 1 month

General Info

Agency

N/A

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

3300 S. PARKER RD STE 400, AURORA, CO, 80014, USA

Set-Aside

NONE

Documents

0

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed
Posted

Sources Sought

Response Deadline

Deadline has passed

Submission Closed

Find active opportunities like this

Start your free trial to discover similar active contracts, track opportunities, and build proposals with AI assistance.

Organization & Contact Information

Show more
AgencyN/A
Contacts2 people available
OfficeN/A
Organization / Agency
N/A
Office AddressN/A
Contacts
Julie A. WishardPurchasing Specialist
Joseph J ShivelyPurchasing and Supply Management Specialist

Full Description

Show more
The USPS is seeking a Supplier to conduct all Postal sites and retail channel order activities for Retail Marketing via the Postal Service's electronic ordering system (eBuy), telephone, fax and email. The Supplier must have capabilities to receive and reconcile payments, route order data to participating USPS licensed vendors; receive vendor shipment information; supply daily data feed to the electronic eBuy system for posting or deletions; create and transmit invoices for items shipped daily; and distribute funds to all vendors participating in the Retail Merchandise program. The Supplier must have capability to support a national network of USPS retail locations and demonstrate an ability to support all USPS retail channels, including, but not limited to 15,000 POS Post Offices located throughout the country, the U.S. territories, military installations, online and other retail selling channels. The successful supplier will be required to meet the requirements found in the attached - Supplier Interface Guide for Electronic Orders, dated March 19, 2004. To have your name added to our source list, please send an email with the following information included: Subject Line: Retail Merchandise Center Source Notice To: julie.a.wishard@usps.gov Please include the following information in your email: (1) Company Name; (2) Complete mailing address; (3 )Email address; (4) Point of Contact and Phone Number NO TELEPHONE INQUIRIES WILL BE ENTERTAINED.

Find Active Opportunities Like This

Get AI-powered intelligence on the opportunities still open

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Miguel
Hillary
Keith Deutsch
Christine

Join 750+ contractors already using CLEATUS