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Warranty and Accidental Damage Support Services

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State & Local

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This subcontract for Warranty and Accidental Damage Support Services supports prime contractors on projects for the State of Maine Department of Education. The scope of work involves providing ongoing support, repair tracking, and warranty coordination over a four-year lifecycle to ensure maintained device operationality. Key responsibilities include managing warranty claims, handling accidental damage protection, and coordinating replacements. The service provider is required to utilize a CRM or ticketing system to manage repair tracking and escalation processes. This opportunity is categorized under NAICS code 811212, with a response deadline set for November 20, 2026.

General Info

Four-year warranty and accidental damage support services for Maine Department of Education devices.

Documents

This scope was carved out of 202607124.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

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Maine Learning Technology Initiative Device Program

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Organization & Contact Information

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AgencyState of Maine → Department Of Education
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs ongoing support, repair tracking, and warranty coordination for prime contractors on Maine Department of Education projects. Manages warranty claims, accidental damage protection, and replacement coordination over a 4-year period. Utilizes a ticketing system or CRM for repair tracking and escalation management. Delivers maintained device operationality through the 4-year support lifecycle.

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Same NAICS industry code

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Same awarding agency

NAICS: 334111
New
SLED
Maine Learning Technology Initiative Device Program
Solicitation # 202607124
The State of Maine Department of Education is soliciting proposals for the Maine Learning Technology Initiative Device Program to provide portable computing solution bundles, including laptops and tablets, for participating School Administrative Units (SAUs) and private schools. The program requires the awarded bidder to be an original equipment manufacturer (OEM) capable of delivering new devices that meet State Assessment Technology Guidelines and include ruggedized protection for educational use. The contract features an initial performance period from July 1, 2027, to June 30, 2029, with two subsequent renewal options extending through June 30, 2032. A key operational requirement is the annual fulfillment of orders by August 15th, along with the provision of warranty support, repair tracking, and escalation management. The contract will be a single award based on the best value, evaluated through a weighted scoring system: proposed services (45 points), organizational qualifications and experience (30 points), and cost (25 points). Bidders must provide a cost proposal including a four-year warranty and support plan. Administratively, the awarded vendor will invoice each SAU directly on a net 30-day payment basis. Compliance requirements include adherence to the Americans with Disabilities Act, State Web Standards, and the provision of a Responsible Bidder Certification and a Dun & Bradstreet report to verify financial viability. Proposals must be submitted via the VSS portal by November 20, 2026.
Electronic Computer Manufacturing

POSTED

about 19 hours ago

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in 18 days
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