This Government Contract opportunity from Department Of Veterans Affairs was posted on May 6, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Service and Help Desk Support for Returns

Closed

Federal

Submission Closed05/13/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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AI Contract Overview

This contract seeks a vendor to provide customer service and help desk support specifically for reverse distribution services, handling return authorizations, credit inquiries, and issue resolution on behalf of the Department of Veterans Affairs. The work is scoped to ensure efficient and accurate management of customer interactions related to returned goods and financial adjustments, requiring trained personnel capable of resolving complex logistical and billing concerns within a regulated government environment. The contract is structured as a subcontract under a Total Small Business Set-Aside, meaning only small business concerns certified by the SBA are eligible to respond, reinforcing the government’s commitment to supporting small business participation. The solicitation was posted on May 6, 2026, with responses due by 5:00 PM ET on May 13, 2026, and is identified by NAICS code 561422, which covers employment placement and personnel supply chain services. Performance is expected to take place in Charleston, South Carolina, with a zip code of 29401. Although no specific point of contact is listed, interested parties must access the official SAM.gov portal via the provided link to access full details and submit their proposals. The contract does not specify funding limits or contract duration, but all proposers must comply with federal subcontracting regulations and meet the requirements of the SBA’s small business set-aside program.