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Customer Support & Program Consulting

Active

State & Local

Response Deadline11/06/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Customer Support and Program Consulting involves providing direct customer service and strategic consulting for prime contractors working on Maryland Member Assistance Fund projects under the Department of Service and Civic Innovation. The selected provider will manage a customer service help desk for applicants utilizing specialized call center and ticketing software to ensure efficient support delivery. Beyond operational support, the contractor is responsible for analyzing program gaps and delivering formal recommendation reports to improve overall program effectiveness. This opportunity was posted on October 15, 2026, with a response deadline of November 6, 2026, falling under NAICS code 561422.

General Info

Subcontract for customer support and program consulting for Maryland Member Assistance Fund projects.

Agency

Maryland → Department of Service and Civic Innovation

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

MD, USA

Set-Aside

NONE

Documents

This scope was carved out of BPM059326.

The full solicitation package (6 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

FY2027 Maryland Member Assistance Fund Program Administration

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Timeline

PostedOct 15

subcontract

Response DeadlineNov 6

Submission deadline

Response Deadline

11/06/2026, 09:00:00 PM UTCin 10 days

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Organization & Contact Information

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AgencyMaryland → Department of Service and Civic Innovation

ContactsNo contacts available

OfficeN/A

Organization / AgencyMaryland → Department of Service and Civic Innovation

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides direct customer service and strategic consulting for prime contractors on DSCI Maryland Member Assistance Fund projects. Operates a customer service help desk for applicants using call center and ticketing software. Analyzes program gaps and provides recommendations for program improvement to DSCI. Delivers applicant support services and program improvement recommendation reports.

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