Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, October 28 at 2:00 PM ET

Register Free →

Search

Top

Back to Contracts

Defense Travel Management Office, Travel Assistance Center Support

Awarded

H9821025RE014Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Department Of Defense → Defense Human Resources Activity

Contract Value

$7,677,701.91

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

MD, 21703, USA

Set-Aside

NONE

Awardee

EDGEWATER FEDERAL SOLUTIONS, INC.

Award Issued Date

03/01/2026, 12:00:00 AM UTC

Documents

0

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

1 update

PhaseAwarded

PostedJun 9

Presolicitation

Notice updatedJun 30

The notice description changed.

AwardedMar 1

Contract was awarded

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyDepartment Of Defense → Defense Human Resources Activity

Contacts1 person available

OfficeALEXANDRIA, VA, 223504000, USA

Organization / AgencyDepartment Of Defense → Defense Human Resources Activity

Office AddressALEXANDRIA, VA, 223504000, USA

Contacts

Jada Weaver

contact@example.gov

Full Description

Show more

Contract H9821026CE001 was awarded to Edgewater Federal Solutions, Inc. on February 24, 2026. The contract award included Contract Line Item Numbers (CLINs) 0001 through 0005 along with option CLINs 1001 through 1004, 2001 through 2004, 3001 through 3004, and 4001 through 4004.

Similar Contracts

Same NAICS industry code

Banking Customer Service Support ServicesThis subcontract for Banking Customer Service Support Services provides specialized customer service capabilities for prime contractors working on State University of New York Stony Brook banking projects. The scope of work includes managing university-specific banking inquiries, troubleshooting account issues, and maintaining service protocols through the use of secure communication portals and CRM software. The primary objective is to deliver ongoing support and enhance service capability metrics. Compliance is a critical component of the contract, requiring strict adherence to New York State Banking Laws and the completion of GLBA privacy training. Interested parties should note that the response deadline is December 8, 2026, and the project falls under NAICS code 561422.

State University of New York

POSTED

about 12 hours ago

DEADLINE

in about 2 months

Commissary Help Desk and Support ServicesThe Commissary Help Desk and Support Services subcontract involves operating a dedicated customer support center for prime contractors working on New York City Department of Correction commissary projects. The service provider is responsible for managing inquiries from persons in charge and families, maintaining operational hours of 16 hours a day, five days a week. Key duties include researching and resolving grievances related to missing or incorrect items, supporting the family purchasing program, and delivering detailed operational logs and grievance reports. This opportunity is categorized under NAICS code 561422 and is performed within New York City. The solicitation was posted on October 20, 2026, with a response deadline of December 7, 2026. Interested parties can find further details through the New York City Passport portal.

Department Of Correction

POSTED

DEADLINE

in about 2 months

Visual Interpretation Agent ServicesThis subcontract for Visual Interpretation Agent Services supports prime contractors on MBTA rapid-transit projects in Boston, Massachusetts. The selected provider will deliver live, smartphone-based visual interpretation and wayfinding assistance to blind and low-vision riders by answering incoming video calls and providing real-time descriptions of their environments. Qualified agents must possess bilingual proficiency in English and Spanish and successfully complete MBTA-specific training. In addition to providing real-time interpretation services, the contractor is responsible for delivering monthly performance data reports. The response deadline for this opportunity is November 20, 2026.

MBTA - Massachusetts Bay Transportation Authority

POSTED

DEADLINE

in about 1 month

Non-Clinical Call Center OperationsThis subcontract for Non-Clinical Call Center Operations supports prime contractors serving Cook County Health pharmacy projects in Illinois. The selected provider will deliver managed call center agent services to handle 24/7 inbound and outbound call volumes, focusing on general member services and non-clinical patient inquiries. A critical requirement of the engagement is the strict maintenance of HIPAA compliance to ensure the secure handling of all patient data. Interested parties should note the response deadline of November 20, 2026, for this opportunity categorized under NAICS code 561422.

Cook County Health

POSTED

DEADLINE

in about 1 month

Request For Proposal Call Center Services for Central Fill Pharmacy

Solicitation # H26-25-037

Cook County Health is soliciting proposals under solicitation number H26-25-037 for comprehensive call center services to support its Central Fill and Mail Order Pharmacy operations. The selected vendor will provide 24/7 inbound and outbound support, including customer service, patient engagement, and care coordination, utilizing credentialed licensed pharmacists and certified pharmacy technicians. Performance is measured by strict service levels, requiring 90% of calls to be answered within 30 seconds and a call abandonment rate not exceeding 5%. The contract allows for an initial term with the possibility of two successive 12-month renewal periods, provided there is written agreement 120 days prior to expiration. Proposals will be evaluated based on technical qualifications, pricing, responsiveness, and MBE/WBE participation, with the potential for shortlisted vendors to provide presentations or demonstrations. Required submission documents include a one-page cover letter, an executive summary with an organizational chart, a detailed implementation plan, and an Economic Disclosure Statement. Pricing must be submitted separately and cover operations, member services, clinical support, reporting, and implementation. The vendor must comply with Cook County Living Wage and prevailing wage requirements, maintain strict HIPAA and cybersecurity standards, and submit to audits by Cook County Health or relevant government agencies. Payment terms are Net 45 days following the receipt of a compliant invoice.

Cook County Health

POSTED

DEADLINE

in about 1 month

Member Trip Scheduling and Call Center ServicesThis subcontract for Member Trip Scheduling and Call Center Services supports prime contractors on Louisiana Department of Health Medicaid projects. The selected provider will manage member intake and trip scheduling through a dedicated call center, coordinating medical appointments and resolving member escalations. To ensure operational success, the contractor must utilize VoIP infrastructure and employ agents who are fully HIPAA-trained. The project is administered by the State of Louisiana under NAICS code 561422. Interested parties must submit their responses by the deadline of November 24, 2026. The primary deliverables include the successful scheduling of member trips and the efficient resolution of all member inquiries.

State of Louisiana

POSTED

DEADLINE

in about 1 month

Member Coordination and Scheduling SupportThis subcontract for Member Coordination and Scheduling Support involves providing essential operational services for prime contractors working on Louisiana Department of Health Medicaid projects. The selected provider will manage call center operations focused on trip requests, appointment confirmations, and no-show management. To ensure compliance and operational efficiency, the contractor must maintain CRM and IVR infrastructure and ensure all staff complete mandatory HIPAA training. Key deliverables include the provision of detailed scheduled trip logs and comprehensive member communication records. Interested parties should note that the response deadline for this opportunity is November 24, 2026, at 4:00 PM. The project falls under NAICS code 561422 and is managed through the Louisiana Procurement office.

POSTED

DEADLINE

in about 1 month

Call Center & Multilingual Support ServicesThis subcontract for Call Center and Multilingual Support Services involves providing specialized operational support for the Alabama Department of Public Health vital records projects. The selected provider will work under prime contractors to manage a dedicated toll-free number and handle the processing of records requests via telephone and fax. To ensure accessibility, services must be delivered in both English and Spanish. The call center is required to operate from 7:00 a.m. to 7:00 p.m. CST on all state business days. This engagement falls under NAICS code 561422 and is focused on the delivery of efficient operational call center services and the accurate processing of vital records requests for the state of Alabama.

Alabama Department of Public Health

POSTED

DEADLINE

MDE Appointment Scheduling and Claimant NotificationThe MDE Appointment Scheduling and Claimant Notification subcontract supports prime contractors on Department of Veterans Affairs projects, specifically for the Sac Frederick office. The selected provider will be responsible for managing telephone access for scheduling, issuing notification letters to claimants within a strict 24-hour window, and maintaining call recordings for audit purposes. Key deliverables include the scheduled appointments, the notification letters, and the associated call recordings. Due to the nature of the work, the contractor must ensure full HIPAA compliance and undergo VA personnel vetting. This opportunity falls under NAICS code 561422, with a response deadline set for October 26, 2026.

Sac Frederick (36C10X)

POSTED

DEADLINE

24/7 Call Center and Dispatch OperationsThis subcontract for 24/7 Call Center and Dispatch Operations supports prime contractors on Housing Authority of the City of Los Angeles projects. The selected provider will be responsible for continuous live answering services, entering work order data into HACLA systems, and managing the dispatch of after-hours emergency work orders for residents. To qualify, the contractor must possess professional call center telephony systems and maintain cybersecurity insurance. The project is based in Los Angeles, California, under NAICS code 561422, with a response deadline set for November 12, 2026.

City of Los Angeles

POSTED

DEADLINE

Out-of-Hours Emergency Repairs Call Handling ServicesThis subcontract for Connexus Homes Limited involves the provision of professional out-of-hours emergency repairs call handling and triage services for social housing projects. The selected provider will be responsible for managing incoming emergency requests during non-business hours, assessing the urgency of each call based on established protocols, and dispatching the necessary requests to internal teams or third-party contractors. To qualify, providers must possess the required call center infrastructure and demonstrate proven experience within the UK social housing sector. The contract requires the delivery of a fully operational service available 24 hours a day, 365 days a year. Interested parties must submit their responses by November 6, 2026, at 12:00 PM. This opportunity is categorized under NAICS code 561422 and is focused on ensuring seamless emergency response and dispatch management for prime contractors working with the agency.

Connexus Homes Limited

POSTED

DEADLINE

Provision of out of hours customer call centre services.

Solicitation # 2026/S 000-096246

Connexus Homes Limited is seeking a reliable and customer-focused supplier to provide out-of-hours emergency repairs call handling services for its customers in Herefordshire and Shropshire. The service is designed to ensure timely support during evenings, weekends, bank holidays, and other closure periods. The appointed provider must have proven experience within the UK social housing sector and will be responsible for professionally managing calls, assessing the urgency of issues, providing clear advice, recording information, and dispatching emergency repairs to internal teams or nominated contractors according to established protocols. The contract has an estimated total value of 212,000 GBP including VAT, with an initial performance period from April 1, 2027, to March 31, 2029. There is an option to extend the agreement for an additional two years until March 31, 2031, subject to satisfactory annual performance reviews. This opportunity is noted as particularly suitable for small and medium-sized enterprises. The procurement process follows a two-stage competitive flexible procedure. Stage 1 requires a Pre-Qualification Questionnaire and a written tender submission, with the top four scoring bidders advancing to Stage 2. The second stage involves a further written tender, a pricing submission, and a clarification meeting. The deadline for enquiries is October 30, 2026, and the final tender submission deadline is November 6, 2026, at 12:00 pm. All submissions must be made electronically in English.

Connexus Homes Limited

POSTED

DEADLINE

More opportunities from Department Of Defense → Defense Human Resources Activity

Same awarding agency

CUI-Compliant Data Management and IT SupportThis subcontract, titled CUI-Compliant Data Management and IT Support, is issued by the Defense Human Resources Activity under the Department of Defense. The primary objective of the agreement is the provision of secure IT infrastructure and data management systems that strictly adhere to Controlled Unclassified Information handling requirements, specifically within the SSEL category. The project falls under NAICS code 541512 and was posted on August 10, 2026. Performance of the contract is designated for location 83556, focusing on the implementation and maintenance of high-security technical environments to ensure the integrity and protection of sensitive government data.

Computer Systems Design Services

POSTED

DEADLINE

Outreach and Recruitment for Micro-Language CommunitiesThis subcontract, managed by the Defense Human Resources Activity under the Department of Defense, focuses on outreach and recruitment for micro-language communities. The primary objective is to conduct targeted engagement with underrepresented heritage language communities to identify and recruit eligible candidates. The project is categorized under NAICS code 561311 and was posted on August 10, 2026. Performance for this contract is designated for location 83556.

Employment Placement Agencies

POSTED

DEADLINE

Curriculum Development for Heritage Language LearnersThis subcontract with the Department of Defense, specifically the Defense Human Resources Activity, focuses on the design and update of an English language curriculum specifically tailored for heritage speakers. The project requires the integration of cultural context and alignment with Interagency Language Roundtable standards to ensure effective language acquisition and proficiency. The initiative falls under NAICS code 611630 and was posted on August 10, 2026. Performance of the contract is designated for location 83556, focusing on specialized educational development to meet the unique needs of heritage language learners within a defense framework.

Language Schools

POSTED

DEADLINE

Program Monitoring and Evaluation (M&E) ServicesThis subcontract for Program Monitoring and Evaluation (M&E) Services is issued by the Defense Human Resources Activity within the Department of Defense. The primary objective of the contract is to implement performance tracking, data collection, and outcome evaluations to ensure that program results remain aligned with national security language goals. The project is categorized under NAICS code 541612 and was posted on August 10, 2026. Performance of these services is designated for the location associated with zip code 83556.

Human Resources Consulting Services

POSTED

DEADLINE

Scholarship and Grant Administration ServicesThe Department of Defense, through the Defense Human Resources Activity, is seeking a subcontractor to provide Scholarship and Grant Administration Services. The primary objective of this contract is to manage the end-to-end process of scholarship awards and sub-grants, which includes conducting eligibility screenings, managing the disbursement of funds, ensuring compliance monitoring, and handling all necessary reporting requirements. This opportunity is categorized under NAICS code 541611 and was posted on August 10, 2026. The contract focuses on the administrative oversight of educational funding to ensure that grants are awarded and managed according to established guidelines and regulatory standards.

Administrative Management and General Management Consulting Services

POSTED

DEADLINE

English Language Instruction for Heritage SpeakersThis subcontract through the Defense Human Resources Activity within the Department of Defense focuses on providing English language instruction specifically tailored for heritage speakers. The primary objective is to deliver training that aligns with the Interagency Language Roundtable proficiency standards as part of the National Security Education Program. The project is categorized under NAICS code 611620 for language schools and is scheduled for posting on August 10, 2026. Performance of these instructional services will take place in the 83556 zip code area.

Sports and Recreation Instruction

POSTED

DEADLINE

Security Compliance and Personnel OnboardingThe contract focuses on managing security compliance and the onboarding process for contractor personnel supporting the Defense Human Resources Activity under the Department of Defense. Key responsibilities include handling Tier 3 Background Investigations, preparing and submitting the DLAH Form 1728, and coordinating the issuance and management of CAC and PIV credentials to ensure all personnel meet stringent federal security requirements. The work is performed at a designated location in Alexandria, Virginia, with a zip code of 22350, indicating direct alignment with DoD facilities in the national capital region. The contract is structured as a subcontract under NAICS code 561612, which pertains to investigation and security services, and is posted with an anticipated start in August 2026, though no set-aside provisions or solicitation number are specified. All activities must adhere to evolving DoD security protocols and timelines to maintain operational readiness and compliance across the contractor workforce.

Security Guards and Patrol Services

POSTED

DEADLINE

Quality Assurance and Performance MonitoringThe contract titled Quality Assurance and Performance Monitoring is a subcontract under the Department of Defense, managed by the Defense Human Resources Activity, with a primary place of performance in Alexandria, Virginia, 22350. It mandates the implementation of comprehensive quality control processes, ongoing performance monitoring, and systematic resolution of discrepancies, all strictly aligned with the Quality Control Plan, Performance Review System, and Contract Data Requirements. The work is governed by NAICS code 541611, indicating it involves administrative management and general management consulting services tailored to government operations. The contract was posted on August 6, 2026, and is structured to ensure adherence to federal standards for quality and accountability within defense-related administrative support functions.

Administrative Management and General Management Consulting Services

POSTED

DEADLINE

Travel Coordination and Management ServicesThe contract under the title Travel Coordination and Management Services entails the comprehensive planning, booking, and oversight of official travel for program personnel assigned to the Defense Human Resources Activity within the Department of Defense. Services include arranging transportation, securing lodging, and managing per diem allowances, all strictly aligned with federal government travel regulations to ensure compliance, cost efficiency, and operational readiness. The work is to be performed primarily in Alexandria, Virginia, with a ZIP code of 22350, and falls under NAICS code 561510, indicating it is a subcontract for travel arrangement and management services. The solicitation was posted on August 6, 2026, and while details regarding set-aside status and point of contact are unavailable, the scope is focused on delivering seamless and regulated travel logistics to support agency missions.

Travel Agencies

POSTED

DEADLINE

Suicide Prevention Program Management & CoordinationThe contract involves the comprehensive management and coordination of the DSPO Connect Program for Suicide Prevention, requiring end-to-end oversight of staffing, planning, execution, and reporting activities in full alignment with the Performance Work Statement. The successful contractor will be responsible for ensuring all program functions meet federal standards and operational requirements, with a primary focus on preventing suicide among military-affiliated populations through structured interventions, outreach, and data-driven strategies. All aspects of program delivery must be executed with precision and accountability, including the timely submission of performance metrics and compliance documentation as specified in the PWS. The work is to be performed primarily in Alexandria, Virginia, with a NAICS code of 621498 indicating classification under other ambulatory health care services. This is a subcontract awarded under the Department of Defense through the Defense Human Resources Activity, and the opportunity was posted on August 6, 2026. While specific details regarding set-aside status or point of contact are not provided, the contractor must be prepared to operate within the broader framework of DoD directives and support mission-critical suicide prevention initiatives with the highest level of professionalism, confidentiality, and responsiveness to evolving program needs.

All Other Outpatient Care Centers

POSTED

DEADLINE

Software Licensing Resale & Contract AdministrationThis contract designates the contractor as the authorized reseller and contract administrator for Tanium software bundles governed under the mandatory-use CETA BPA. The scope includes managing the resale and administrative responsibilities of all software licensing related to Tanium within the parameters set by the agreement. The subcontract falls under the NAICS code 423430, indicating a focus on computer and software merchant wholesalers. Administered by the Department of Defense through the Defense Human Resources Activity, the contract’s place of performance is Reston, Virginia, with the postal code 20190. While specific set-aside information and solicitation number are not provided, the contract emphasizes streamlined management and authorized distribution of Tanium software products to fulfill mandatory-use requirements established by the government entity.

Computer and Computer Peripheral Equipment and Software Merchant Wholesalers

POSTED

DEADLINE

Federated Reporting & JTFS Integration ServicesThe contract focuses on integrating and federating data from the Tanium platform to the Joint Tanium Federated Server (JTFS) across both NIPR and SIPR networks, adhering to Department of Defense policy requirements. This ensures secure and compliant sharing of information within varied security domains, supporting effective defense operations and data management. Awarded as a subcontract under the NAICS code 541519, this effort is managed by the Defense Human Resources Activity within the Department of Defense. The work will be conducted in Reston, Virginia, and involves specialized services related to federated reporting and JTFS integration to enhance data interoperability and system coordination for defense-related activities.

Other Computer Related Services

POSTED

DEADLINE

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Join 750+ contractors already using CLEATUS