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Emergency Notification System

Active

BD-19-1025-DOCFS-FISCM-39290State & Local

Response Deadline03/31/2028, 05:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Massachusetts Department of Correction, through DOC Fiscal Services Milford, is soliciting responses for an off-site, computer-driven, high-speed emergency telephone notification service. The required system must be capable of contacting up to 3,000 numbers per hour and delivering notifications to staff, agencies, and the public via telephone, cellular devices, pagers, email, text, and social media. The service must also be able to generate detailed status reports upon completion of notifications. This procurement is targeted toward small businesses under the Commonwealth's Small Business Purchasing Program, with a contract structure consisting of an initial term of up to three years and three optional renewal periods, for a maximum total duration of nine years. The selection process is based on a comprehensive evaluation scoring system that considers price, prior correctional or public safety experience, training capabilities, technical support, web-based data entry features, and years of experience. Additional weight is given to the bidder's Supplier Diversity Program plan and environmentally preferable products or practices. Bidders are required to submit detailed pricing, including annual fees, setup charges, and activation costs, along with business references and authorized signatory listings. The contract is governed by the Commonwealth Terms and Conditions, which outline obligations regarding confidentiality, record-keeping, and payment mechanisms, including prompt pay discounts.

General Info

Massachusetts DOC seeks high-speed emergency phone notification service in Milford until 2028.

Agency

Massachusetts → DOCFS - DOC Fiscal Services Milford

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Milford, MA, 01757, USA

Set-Aside

NONE

Documents

89

Attachment A Bid Response Sheet for RFR#19-DOC-1000-EMERGENCYNOTIFICATION

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AI Contract Breakdown

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Timeline

PhaseSolicitation

PostedMay 7

Solicitation

Response DeadlineMar 31

Submission deadline

Response Deadline

03/31/2028, 05:00:00 AM UTCin over 1 year

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Organization & Contact Information

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AgencyMassachusetts → DOCFS - DOC Fiscal Services Milford

Contacts1 person available

OfficeMilford, MA, 01757, USA

Organization / AgencyMassachusetts → DOCFS - DOC Fiscal Services Milford

Office AddressMilford, MA, 01757, USA

Contacts

Tina ConneryPurchaser

Full Description

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The Massachusetts Department of Correction is seeking responses for Contractors to provide an off-site computer driven, high speed emergency telephone notification service.

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