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Observability Operations & Runbook Development

Active

State & Local

Response Deadline11/04/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Massachusetts → ITD0001 - Executive Office of Technology Services and Security

NAICS

611420 - Computer Training

Place of Performance

Boston, MA, 02108, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-27-1060-ITD00-ITD00-134242.

The full solicitation package (8 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFQ 27-05723 Enterprise Observability Platform

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Timeline

PostedOct 8

subcontract

Response DeadlineNov 4

Submission deadline

Response Deadline

11/04/2026, 08:00:00 PM UTCin 19 days

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Organization & Contact Information

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AgencyMassachusetts → ITD0001 - Executive Office of Technology Services and Security

ContactsNo contacts available

OfficeN/A

Organization / AgencyMassachusetts → ITD0001 - Executive Office of Technology Services and Security

Office AddressN/A

ContactsNo contact information available

Full Description

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Develops operational frameworks and training for prime contractors on Massachusetts EOTSS projects. Creates Monitor/Alert Catalogs and detailed Operational Runbooks covering daily operations, troubleshooting, and alert tuning. Conducts knowledge transfer sessions for administrators and operators. Delivers an editable Monitor/Alert Catalog and Operational Runbook.

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