RFQ 27-05145 for Salesforce LLC Solutions

The solicitation seeks qualified ITS86 Category 1 awardees to provide Salesforce solutions under a Master Services Agreement with the Massachusetts Executive Office of Technology Services and Security. The contract is governed by a non-Federal framework, with no standardized FAR clauses applied, but it incorporates stringent data protection requirements derived from state and federal laws including HIPAA, 28 CFR Part 20, M.G.L. c. 93H, 201 CMR 17.00, and the FBI CJIS Security Policy. All proposals must address compliance with these regulations, particularly regarding handling of Personally Identifiable Information, Protected Health Information, Criminal Offender Record Information, and Federal Tax Information, and require certification of regulatory adherence upon selection of any such data type. Performance will occur on-premises in Boston, MA, with strict controls on personnel access, mandatory written acknowledgments of data handling obligations, and prohibitions on subcontracting any work involving sensitive data without prior written approval from the IRS or EOHHS. Contractors must maintain a comprehensive Written Information Security Program and promptly notify the Agency of any changes to systems, personnel, or third-party arrangements. Evaluation will follow a best value trade-off methodology, weighing technical approach, past performance, proposed solution design, pricing competitiveness, and oral presentation effectiveness, without being driven by lowest price. Invoicing must be sent electronically to [email hidden] with detailed line-item data on resources, dates, and tasks, and payment is administered through the Agency’s Accounts Payable Department. The contract term includes a 36-month base period with two optional 24-month extensions, limited to a 3% annual increase during renewals. No CLIN or pricing structure is pre-filled; bidders must complete all pricing tables, and while UEI or CAGE codes are not required, small business preference is noted for contracts under $250,000 annual spend. All submissions must include completed response forms, software and service tables, cost responses, and editable Word-format licensing agreements, with no page limits specified but guidance against promotional content. The response deadline is July 6, 2026, and failure to meet any compliance or submission requirement may result in disqualification or contract voidance.