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This Government Contract opportunity from Department Of Agriculture was posted on June 8, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Technical and Customer Support Services

Closed
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422
SLED
HBX RFP- Call Center Services
Solicitation # DOC844161
Solicitation Doc844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority (DCHBX) for a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business (MA SHOP). The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for delivering a variety of project management and operational deliverables, including transition plans, standard operating procedures, and quality assurance plans, while adhering to strict performance metrics and service level agreements. Failure to meet targets for call abandonment rates, average handle time, and response times may result in liquidated damages. The contract imposes rigorous compliance and reporting requirements, particularly regarding data privacy and local workforce development. Contractors must adhere to the Exchange Privacy and Security Compliance Addendum, which mandates strict handling of personally identifiable information and requires reporting of potential security incidents within one hour. Additionally, the contractor must comply with District of Columbia local hiring laws, including the First Source Employment Agreement and a 51 percent resident hiring goal. Other key requirements include adherence to the DC Living Wage Act, SBE subcontracting goals of 35 percent for projects over 250,000 dollars, and the submission of comprehensive EEO and tax certifications. Performance will be monitored through monthly key performance indicators and evaluated using a standardized past performance rating scale.
Health Benefit Exchange Authority (DCHBX)

POSTED

11 days ago

DEADLINE

in 10 days

AI Contract Overview

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This contract involves providing ongoing technical and customer support services specifically for dosimeter users. The scope of work includes assisting users with device operation, handling billing questions, managing customer accounts, and resolving issues related to the support portal. The contract is set as a subcontract under NAICS code 561422, which covers customer service and technical support activities. Issued by the Department of Agriculture’s Ocp-Pod-Acq-Mgmt-Branch-Ftc USDA, the services will be performed in Beltsville, with a ZIP code of 20705. The solicitation was posted on June 8, 2026, and responses are due by June 15, 2026, at 6:00 PM. While some specific organization and contact details are not provided, the contract emphasizes continuous and accessible support aimed at enhancing the user experience for dosimeter clients through effective technical assistance and account management.

General Info

Provide ongoing technical and customer support for dosimeter users under USDA subcontract.

Agency

Department Of Agriculture → Ocp-Pod-Acq-Mgmt-Branch-Ftc USDAView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Beltsville, MD, 20705, USA

Set-Aside

NONE

Documents

This scope was carved out of 12314426R0007.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFI / Market Research - Personal Dosimetry Services

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Agriculture → Ocp-Pod-Acq-Mgmt-Branch-Ftc USDA
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Agriculture → Ocp-Pod-Acq-Mgmt-Branch-Ftc USDA
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide ongoing technical and customer support for dosimeter users, including device usage guidance, billing inquiries, account management, and portal troubleshooting.

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