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This Sources Sought opportunity from Department Of Defense was posted on October 20, 2016. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Virtual Recruiting Center

Closed
W9124D17Q5038Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422
New
SLED
Request For Proposal Call Center Services for Central Fill Pharmacy
Solicitation # H26-25-037
Cook County Health is soliciting proposals under solicitation number H26-25-037 for comprehensive call center services to support its Central Fill and Mail Order Pharmacy operations. The selected vendor will provide 24/7 inbound and outbound support, including customer service, patient engagement, and care coordination, utilizing credentialed licensed pharmacists and certified pharmacy technicians. Performance is measured by strict service levels, requiring 90% of calls to be answered within 30 seconds and a call abandonment rate not exceeding 5%. The contract allows for an initial term with the possibility of two successive 12-month renewal periods, provided there is written agreement 120 days prior to expiration. Proposals will be evaluated based on technical qualifications, pricing, responsiveness, and MBE/WBE participation, with the potential for shortlisted vendors to provide presentations or demonstrations. Required submission documents include a one-page cover letter, an executive summary with an organizational chart, a detailed implementation plan, and an Economic Disclosure Statement. Pricing must be submitted separately and cover operations, member services, clinical support, reporting, and implementation. The vendor must comply with Cook County Living Wage and prevailing wage requirements, maintain strict HIPAA and cybersecurity standards, and submit to audits by Cook County Health or relevant government agencies. Payment terms are Net 45 days following the receipt of a compliant invoice.
Cook County Health

POSTED

4 days ago

DEADLINE

in about 1 month
NAICS: 561422
International
Provision of out of hours customer call centre services.
Solicitation # 2026/S 000-096246
Connexus Homes Limited is seeking a reliable and customer-focused supplier to provide out-of-hours emergency repairs call handling services for its customers in Herefordshire and Shropshire. The service is designed to ensure timely support during evenings, weekends, bank holidays, and other closure periods. The appointed provider must have proven experience within the UK social housing sector and will be responsible for professionally managing calls, assessing the urgency of issues, providing clear advice, recording information, and dispatching emergency repairs to internal teams or nominated contractors according to established protocols. The contract has an estimated total value of 212,000 GBP including VAT, with an initial performance period from April 1, 2027, to March 31, 2029. There is an option to extend the agreement for an additional two years until March 31, 2031, subject to satisfactory annual performance reviews. This opportunity is noted as particularly suitable for small and medium-sized enterprises. The procurement process follows a two-stage competitive flexible procedure. Stage 1 requires a Pre-Qualification Questionnaire and a written tender submission, with the top four scoring bidders advancing to Stage 2. The second stage involves a further written tender, a pricing submission, and a clarification meeting. The deadline for enquiries is October 30, 2026, and the final tender submission deadline is November 6, 2026, at 12:00 pm. All submissions must be made electronically in English.
Connexus Homes Limited

POSTED

8 days ago

DEADLINE

in 17 days

General Info

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Virtual Recruiting Center, FORT KNOX, KY, 42754, USA

Set-Aside

SBA

Documents

2

Sources_Sought_Synopsis_17-Q-5038_VIRTUAL_RECRUITING_CENTER.pdf

PDF

VRC_PWS_17-Q-5038_VIRTUAL_RECRUITING_CENTER.pdf

PDF

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Timeline

1 update
PhaseClosed
Posted

Sources Sought

Notice updated

NAICS code changed from 561311 to 561422. The notice description changed.

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Defense → W6QM Micc-Ft Knox
Contacts1 person available
OfficeFORT KNOX, KY, 40121-5000, USA
Office AddressFORT KNOX, KY, 40121-5000, USA

Full Description

Show more
SOURCES SOUGHT SYNOPSIS THIS IS A SOURCES SOUGHT NOTICE ONLY. The U.S. Government desires to procure the United States Army Recruiting Command's Virtual Recruiting Center on a small business set-aside basis, provided 2 or more qualified small businesses respond to this sources sought synopsis with information sufficient to support a set-aside. Be advised that the U.S. Government will not be able to set aside this requirement if 2 or more small businesses do not respond with information to support the set-aside. We encourage all small businesses, in all socioeconomic categories (including, 8(a) Business Development Program, Small Disadvantage Business, Historically Underutilized Business Zone, Service-Disabled Veteran-Owned, Women-Owned Small Business concerns), to identify their capabilities in meeting the requirement at a fair market price. This notice is issued solely for information and planning purposes - it does not constitute a Request for Quote (RFQ)/Invitation for Bid (IFB)/Request for Proposal (RFP) or a promise to issue an RFQ, IFB or RFP in the future. This notice does not commit the U.S. Government to contract for any supply or service. Further, the U.S. Government is not seeking quotes, bids or proposals at this time and will not accept unsolicited proposals in response to this sources sought notice. The U.S. Government will not pay for any information or administrative costs incurred in response to this notice. Submittals will not be returned to the responder. Not responding to this notice does not preclude participation in any future RFQ or IFB or RFP, if any is issued. If a solicitation is released, it will be synopsized on the Government wide Point of Entry. It is the responsibility of potential offerors to monitor the Government wide Point of Entry for additional information pertaining to this requirement. The anticipated NAICS code is: 561422: Telemarketing Bureaus and Other Contact Centers. A continuing need is anticipated for the United States Army Recruiting Command's Virtual Recruiting Center which is currently being fulfilled through current contract # W9124D-12-C-0009. Attached are the draft Performance Work Statement (PWS) containing the Performance Requirements Summary (PRS) and Technical Exhibits with workload data. In response to this sources sought, please provide: 1. Name of the firm, point of contact, phone number, email address, DUNS number, CAGE code, a statement regarding small business status (including small business type(s)/certifications(s) such as SDB, 8(a), HUBZone, SDVOSB, WOSB, etc.) and the corresponding NAICS code. 2. Identify whether your firm is interested in competing for this requirement as a prime contractor or not. Identify subcontracting, joint ventures or teaming arrangement that will be pursued, if any. 3. Information in sufficient detail regarding previous experience (indicate whether as a prime contractor or subcontractor) on similar requirements (include size, scope, complexity, timeframe, government or commercial), pertinent certifications, etc., that will facilitate making a capability determination. 4. Information to help determine if the United States Army Recruiting Command's Virtual Recruiting Center service is commercially available, including pricing information, basis for the pricing information (e.g., market pricing, catalog pricing), delivery schedules, customary terms and conditions, warranties, etc. 5. Identify how the Army can best structure these contract requirements to facilitate competition by and among small business concerns. 6. Identify any condition or action that may be having the effect of unnecessarily restricting competition with respect to this acquisition. Please contact the MICC Advocate for Competition, Scott Kukes, at scott.d.kukes.civ@mail.mil or 210-466-2269, if you believe that this action is unreasonably restricting competition. Include the subject of the acquisition, this announcement, and the MICC POC information from the FedBizOpps notice. Provide the specific aspects that unreasonably restrict competition and the rationale for such conclusion. 7. Recommendations to improve the approach/specifications/draft PWS/PRS to acquiring the identified items/services. 8. All sources sought information shall be received by 3 November, 2016, at 3:00 PM Eastern Time (ET). Responses shall be emailed to Donald Clark at donald.l.clark.civ@mail.mil.

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about 5 hours ago

DEADLINE

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8th Knoxville MEPS Noon Meals
Solicitation # W9124D26QA407
Solicitation W9124D26QA407 is a total small business set-aside for a firm-fixed-price contract to provide boxed noon meals for applicants at the Knoxville Military Entrance Processing Station in Tennessee. The requirement consists of a base period from January 1, 2027, through December 31, 2027, with two subsequent one-year option periods extending through December 31, 2029. The estimated quantity is 7,843 meals per year. Each meal must include a 6-inch submarine sandwich with specific minimum weights for buns, meat, and cheese, accompanied by a bag of chips, a dessert, and individual condiment packets. To ensure food safety, lettuce and tomato must be wrapped separately, and all meals must be delivered in coolers to maintain proper temperature. Award will be granted to the lowest priced technically acceptable offeror. Technical acceptability is based on the submission of a government health inspection report from the last 12 months with a passing score and an evaluation of past performance on contracts valued at $25,000 or more within the last 36 months. The contractor is required to maintain a self-inspection program and comply with state and local sanitation rules, with a strict prohibition on using private residences as food sources. Invoicing is conducted monthly, and payment is made exclusively via Government Purchase Card. All quotes must be submitted electronically through the PIEE Solicitation Module and emailed to the contracting office by the specified deadline.
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POSTED

1 day ago

DEADLINE

in 10 days
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Solicitation # W9124D26QA406
Solicitation W9124D26QA406 is a small business set-aside for a firm-fixed-price contract to provide and serve boxed noon meals, specifically sub sandwiches, to applicants at the Cleveland Military Entrance Processing Station in Ohio. The requirement includes a base period and two option periods, with an estimated quantity of 7,079 meals per period, for a total maximum contract duration of three years. Performance is located at 20637 Emerald Parkway Dr, Cleveland, OH. The government will award the contract to the lowest priced technically acceptable offeror, evaluating quotes based on a health inspection report from the last 12 months with a passing score and a review of past performance on relevant contracts valued at $25,000 or more within the last 36 months. The contractor must prepare meals in licensed facilities, adhering to state and local health department sanitation rules, and is prohibited from using private residences for food preparation. Deliverables must be prepackaged in sturdy, clearly marked containers to prevent crushing and arranged for easy viewing by applicants. Personnel are required to undergo antiterrorism awareness training and follow strict hygiene standards, including the use of food handler gloves. Administrative requirements include electronic invoicing via Wide Area WorkFlow and submission of quotes through the PIEE Solicitation Module by November 2, 2026.
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POSTED

1 day ago

DEADLINE

in 13 days
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EDUCATION SERVICE SUPPORT CONTRACT (ESSC)
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POSTED

4 days ago

DEADLINE

in about 1 month
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