Psst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveCLEATUS Webinar: AI for Government Contracting — Free Webinar — Wednesday, October 28 at 2:00 PM ET

Register Free →

Search

Top

Back to Contracts

2030 Census Questionnaire Assistance (2030 CQA)

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

Show more

The Department of Commerce, through the Census Program Offices, is seeking a contractor to establish and manage a multi-channel contact center for the 2030 Census Questionnaire Assistance program. This comprehensive effort involves the design, testing, installation, operation, and eventual decommissioning of all necessary systems, facilities, and processes. The selected contractor will be responsible for providing all required management, supervision, equipment, and labor to ensure the effective performance of the program requirements. This forecast, posted on August 22, 2024, falls under NAICS code 561422 and specifies Suitland, Maryland, as the place of performance. The contractor must oversee all scheduling and coordination to support the U.S. Census Bureau in delivering essential assistance to the public during the 2030 Census cycle.

General Info

Contractor to manage multi-channel contact center for 2030 Census Questionnaire Assistance in Maryland.

Agency

Department Of Commerce → Census Program Offices

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

SUITLAND, MD

Set-Aside

NONE

Documents

0

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedAug 22

forecast

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more

AgencyDepartment Of Commerce → Census Program Offices

Contacts1 person available

OfficeN/A

Organization / AgencyDepartment Of Commerce → Census Program Offices

Office AddressN/A

Contacts

JAHARI E PIERSOL

contact@example.gov

Full Description

Show more

This contract shall be a vehicle for the U.S. Census Bureau (USCB) to create, test and operate a multi-channel contact center in support of the 2030 Census Questionnaire Assistance (2030 CQA) program.This solicitation will include all efforts and technology required to design, test, fine-tune, install, operate and decommission the contact center systems, facilities, processes and human resources in support of the 2030 Census. The contractor shall provide all management, supervision, equipment and labor, and shall plan, schedule, coordinate, and ensure effective performance of all 2030 CQA requirements.

Similar Contracts

Same NAICS industry code

Contact Center and Outreach ServicesThe Contact Center and Outreach Services subcontract, issued by the Department of Homeland Security under the Mitigation SECTION(MIT60), focuses on providing customer care and stakeholder engagement for prime contractors working on FEMA NFIP projects. Based in Washington, the scope of work involves operating a contact center utilizing CRM and telephony systems, managing stakeholder communications, and executing public outreach programs. The contractor is responsible for delivering managed contact center operations and detailed outreach campaign reports. Due to the nature of the data involved, strict adherence to PII and Privacy Act compliance is required for the handling of sensitive information. Interested parties should note that the response deadline for this opportunity is December 10, 2026, and the work falls under NAICS code 561422.

Mitigation SECTION(MIT60)

POSTED

about 12 hours ago

DEADLINE

in about 2 months

Member Support Call Center ServicesThis subcontract opportunity is for Member Support Call Center Services supporting prime contractors for the Texas Department of State Health Services HIV medication programs. The selected provider will be responsible for managing inquiries related to program eligibility, medication costs, and payment status. Key deliverables include the provision of comprehensive member support services and the maintenance of detailed call logs and performance metrics. To ensure operational security and regulatory adherence, the contractor must maintain strict HIPAA compliance and follow all established Data Use Agreements. Technical requirements include the utilization of CRM and telephony systems to manage communications effectively. This opportunity is categorized under NAICS code 561422, with a response deadline set for November 19, 2026.

Department of State Health Services

POSTED

DEADLINE

HHS Employee Service Center Call Center OperationsThe HHS Employee Service Center Call Center Operations is a subcontract for the Texas Health and Human Services Commission to operate a branded customer service center. The provider will deliver first-tier support for payroll, HR, and leave inquiries, operating Monday through Friday from 7:00 AM to 7:00 PM CT. The scope of work includes managing call center operations and employee support while utilizing CRM, IVR, and telephony systems to route complex issues to HR specialists. The contractor must adhere to strict Service Level Agreements regarding response times to ensure efficient service delivery. This opportunity falls under NAICS code 561422, with a response deadline set for November 30, 2026.

Health and Human Services Commission

POSTED

DEADLINE

in about 1 month

Bilingual After-Hours Answering & Dispatch ServicesThis subcontract for Bilingual After-Hours Answering and Dispatch Services supports prime contractors on municipal projects for the Florida Water Distribution agency. The selected provider will be responsible for professional call handling, obtaining caller information, and dispatching responders according to City direction. To ensure accessibility and compliance, the contractor must utilize Telecommunications Relay Service and IP-relay systems and provide itemized call logs upon completion of services. Eligible vendors must hold a valid Florida business license and employ operators fluent in both English and Spanish. The opportunity is categorized under NAICS code 561422, with a response deadline set for October 30, 2026.

Water Distribution

POSTED

DEADLINE

Banking Customer Service Support ServicesThis subcontract for Banking Customer Service Support Services provides specialized customer service capabilities for prime contractors working on State University of New York Stony Brook banking projects. The scope of work includes managing university-specific banking inquiries, troubleshooting account issues, and maintaining service protocols through the use of secure communication portals and CRM software. The primary objective is to deliver ongoing support and enhance service capability metrics. Compliance is a critical component of the contract, requiring strict adherence to New York State Banking Laws and the completion of GLBA privacy training. Interested parties should note that the response deadline is December 8, 2026, and the project falls under NAICS code 561422.

State University of New York

POSTED

DEADLINE

in about 2 months

Commissary Help Desk and Support ServicesThe Commissary Help Desk and Support Services subcontract involves operating a dedicated customer support center for prime contractors working on New York City Department of Correction commissary projects. The service provider is responsible for managing inquiries from persons in charge and families, maintaining operational hours of 16 hours a day, five days a week. Key duties include researching and resolving grievances related to missing or incorrect items, supporting the family purchasing program, and delivering detailed operational logs and grievance reports. This opportunity is categorized under NAICS code 561422 and is performed within New York City. The solicitation was posted on October 20, 2026, with a response deadline of December 7, 2026. Interested parties can find further details through the New York City Passport portal.

Department Of Correction

POSTED

DEADLINE

in about 2 months

Visual Interpretation Agent ServicesThis subcontract for Visual Interpretation Agent Services supports prime contractors on MBTA rapid-transit projects in Boston, Massachusetts. The selected provider will deliver live, smartphone-based visual interpretation and wayfinding assistance to blind and low-vision riders by answering incoming video calls and providing real-time descriptions of their environments. Qualified agents must possess bilingual proficiency in English and Spanish and successfully complete MBTA-specific training. In addition to providing real-time interpretation services, the contractor is responsible for delivering monthly performance data reports. The response deadline for this opportunity is November 20, 2026.

MBTA - Massachusetts Bay Transportation Authority

POSTED

DEADLINE

Non-Clinical Call Center OperationsThis subcontract for Non-Clinical Call Center Operations supports prime contractors serving Cook County Health pharmacy projects in Illinois. The selected provider will deliver managed call center agent services to handle 24/7 inbound and outbound call volumes, focusing on general member services and non-clinical patient inquiries. A critical requirement of the engagement is the strict maintenance of HIPAA compliance to ensure the secure handling of all patient data. Interested parties should note the response deadline of November 20, 2026, for this opportunity categorized under NAICS code 561422.

Cook County Health

POSTED

DEADLINE

Request For Proposal Call Center Services for Central Fill Pharmacy

Solicitation # H26-25-037

Cook County Health is soliciting proposals under solicitation number H26-25-037 for comprehensive call center services to support its Central Fill and Mail Order Pharmacy operations. The selected vendor will provide 24/7 inbound and outbound support, including customer service, patient engagement, and care coordination, utilizing credentialed licensed pharmacists and certified pharmacy technicians. Performance is measured by strict service levels, requiring 90% of calls to be answered within 30 seconds and a call abandonment rate not exceeding 5%. The contract allows for an initial term with the possibility of two successive 12-month renewal periods, provided there is written agreement 120 days prior to expiration. Proposals will be evaluated based on technical qualifications, pricing, responsiveness, and MBE/WBE participation, with the potential for shortlisted vendors to provide presentations or demonstrations. Required submission documents include a one-page cover letter, an executive summary with an organizational chart, a detailed implementation plan, and an Economic Disclosure Statement. Pricing must be submitted separately and cover operations, member services, clinical support, reporting, and implementation. The vendor must comply with Cook County Living Wage and prevailing wage requirements, maintain strict HIPAA and cybersecurity standards, and submit to audits by Cook County Health or relevant government agencies. Payment terms are Net 45 days following the receipt of a compliant invoice.

Cook County Health

POSTED

DEADLINE

Member Trip Scheduling and Call Center ServicesThis subcontract for Member Trip Scheduling and Call Center Services supports prime contractors on Louisiana Department of Health Medicaid projects. The selected provider will manage member intake and trip scheduling through a dedicated call center, coordinating medical appointments and resolving member escalations. To ensure operational success, the contractor must utilize VoIP infrastructure and employ agents who are fully HIPAA-trained. The project is administered by the State of Louisiana under NAICS code 561422. Interested parties must submit their responses by the deadline of November 24, 2026. The primary deliverables include the successful scheduling of member trips and the efficient resolution of all member inquiries.

State of Louisiana

POSTED

DEADLINE

in about 1 month

Member Coordination and Scheduling SupportThis subcontract for Member Coordination and Scheduling Support involves providing essential operational services for prime contractors working on Louisiana Department of Health Medicaid projects. The selected provider will manage call center operations focused on trip requests, appointment confirmations, and no-show management. To ensure compliance and operational efficiency, the contractor must maintain CRM and IVR infrastructure and ensure all staff complete mandatory HIPAA training. Key deliverables include the provision of detailed scheduled trip logs and comprehensive member communication records. Interested parties should note that the response deadline for this opportunity is November 24, 2026, at 4:00 PM. The project falls under NAICS code 561422 and is managed through the Louisiana Procurement office.

POSTED

DEADLINE

in about 1 month

Call Center & Multilingual Support ServicesThis subcontract for Call Center and Multilingual Support Services involves providing specialized operational support for the Alabama Department of Public Health vital records projects. The selected provider will work under prime contractors to manage a dedicated toll-free number and handle the processing of records requests via telephone and fax. To ensure accessibility, services must be delivered in both English and Spanish. The call center is required to operate from 7:00 a.m. to 7:00 p.m. CST on all state business days. This engagement falls under NAICS code 561422 and is focused on the delivery of efficient operational call center services and the accurate processing of vital records requests for the state of Alabama.

Alabama Department of Public Health

POSTED

DEADLINE

More opportunities from Department Of Commerce → Census Program Offices

Same awarding agency

ECON IT Support Services (EITSS)The ECON IT Support Services (EITSS) contract is a forecast opportunity issued by the Department of Commerce under the Census Program Offices. This initiative seeks a provider to deliver comprehensive IT support services, including application development, testing, cloud migration, and ongoing operations and maintenance. The work is expected to be performed in Suitland-Silver Hill, Maryland. This procurement is designated as a Total Small Business Set-Aside under FAR 19.5, utilizing NAICS code 541511. The forecast was posted on September 24, 2026, and identifies Sean D. Kinn as the primary point of contact for the requirement.

Custom Computer Programming Services

POSTED

DEADLINE

FY27 Digital Incentives_CBSMThe FY27 Digital Incentives_CBSM is a forecast procurement opportunity issued by the Department of Commerce under the Census Program Offices. This initiative focuses on implementing digital incentive delivery to improve survey response rates, enhance data quality, and reduce the overall cost per case by minimizing the need for expensive follow-up procedures. By leveraging digital delivery, the agency aims to modernize data collection processes and increase the likelihood that respondents both initiate and complete surveys. This opportunity is designated as a Total Small Business Set-Aside under NAICS code 522320. The place of performance is located in Suitland-Silver Hill, Maryland. Interested parties can find further information through the Department of Commerce procurement forecasts, with Mandi Martinez serving as the primary point of contact.

Financial Transactions Processing, Reserve, and Clearinghouse Activities

POSTED

about 1 month ago

DEADLINE

Pressure Seal V-Fold paper, November 2026 orderThe Department of Commerce Census Program Offices are forecasting a requirement for Pressure Seal V-Fold paper for an order scheduled for November 2026. The technical specifications call for 8.5 x 11 inch, 28lb white duplex paper with a V-fold and Mocr seal. The printing requirements specify a 1/1 single ink print based on customer preference, with no block out or adhesive pattern. Logistical requirements include packaging of 2,000 sheets per carton and a maximum pallet capacity of 108,000 sheets, with an allowable overrun of up to 10 percent. The place of performance for this contract is located in Charlestown, Indiana, under NAICS code 322120.

POSTED

about 2 months ago

DEADLINE

Enterprise CyberSecurity Support Contract FY27 DBIT: 128949The Enterprise CyberSecurity Support Contract FY27 is a Blanket Purchase Agreement designed as a centralized and flexible acquisition vehicle for the Department of Commerce, specifically supporting the Census Program Offices. The primary objective of this agreement is to secure a diverse range of adaptive cybersecurity services and deliverables essential for maintaining the government's programs, operations, and mission requirements. This specific forecast pertains to Call Order 0001 DBIT: 128949. The contract falls under NAICS code 541519 and is scheduled for posting on September 1, 2026. Performance for these services is designated to take place in Suitland-Silver Hill, Maryland. Shanda Gibbs serves as the primary point of contact for this procurement effort.

Other Computer Related Services

POSTED

about 2 months ago

DEADLINE

Gigamon FY27 DBIT: 128882The Gigamon FY27 DBIT: 128882 is a forecast procurement action issued by the Department of Commerce under the Census Program Offices. This requirement is categorized under NAICS code 541519, which pertains to other computer related services. The anticipated place of performance for this contract is located in Suitland-Silver Hill, Maryland. The procurement is scheduled for posting on September 1, 2026. Interested parties may direct inquiries to the designated point of contact, Sherrie Thomas, via the provided government email address. Further details regarding this forecast can be accessed through the official Department of Commerce procurement forecasts portal.

Other Computer Related Services

POSTED

about 2 months ago

DEADLINE

Infoblox HW Refresh FY27 DBIT: 129213The Infoblox HW Refresh FY27 DBIT: 129213 is a forecast procurement action issued by the Department of Commerce under the Census Program Offices. This initiative is categorized under NAICS code 541519, focusing on hardware refreshment efforts scheduled for fiscal year 2027. The project will be performed in Suitland-Silver Hill, Maryland. Interested parties may direct inquiries to the designated point of contact, Cameron Fenwick, via the provided government email address.

Other Computer Related Services

POSTED

about 2 months ago

DEADLINE

Cisco Firepower HW Refresh FY27 DBIT: 129236The Cisco Firepower HW Refresh FY27 DBIT: 129236 is a forecast procurement action issued by the Department of Commerce under the Census Program Offices. This initiative focuses on hardware refreshment for Cisco Firepower systems, with the place of performance located in Suitland-Silver Hill, Maryland. The project is categorized under NAICS code 541519, which pertains to other computer related services. The forecast was posted on September 1, 2026, and lists Sherrie Thomas as the primary point of contact for the requirement. Interested parties can find further details through the Department of Commerce procurement forecasts portal.

Other Computer Related Services

POSTED

about 2 months ago

DEADLINE

Quorum AnalyticsThe Department of Commerce, specifically the Census Program Offices, is seeking to maintain access to the Quorum Analytics online service to support the Office of Congressional and Intergovernmental Affairs. This software platform is utilized for managing congressional and intergovernmental stakeholder engagement and has been integrated into the office's daily operations since 2016. This procurement is listed as a forecast under NAICS code 519290, with the place of performance located in Suitland-Silver Hill, Maryland. Ellyn Pollack serves as the primary point of contact for this acquisition.

Web Search Portals and All Other Information Services

POSTED

about 2 months ago

DEADLINE

Veritas Netbackup (SW renewal On Prem/Cloud) DBIT: 129134This forecast pertains to the software renewal for Veritas Netbackup, covering both on-premises and cloud environments for the Census Program Offices within the Department of Commerce. The procurement is categorized under NAICS code 518210 and is associated with DBIT 129134. The place of performance for this contract is located in Suitland-Silver Hill, Maryland. Interested parties may contact Krystl Ropel for further information, and the opportunity is listed as part of the agency's procurement forecasts with a posted date of August 31, 2026.

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

POSTED

about 2 months ago

DEADLINE

Media Training - BPA Call OrderThe Department of Commerce, specifically the Census Program Offices, is seeking a contractor to provide specialized media training for executives and regional leadership within the US Census Bureau. This initiative is designed to prepare spokespersons for proactive media outreach and incoming interview requests related to the 2030 Census, the 2027 Economic Census, and various annual surveys. The selected contractor will leverage expertise in the current media landscape to ensure leadership is well-equipped to handle high-profile interactions. This opportunity is listed as a forecast for a BPA Call Order under NAICS code 611430. The primary place of performance will be in Suitland-Silver Hill, Maryland. Interested parties can coordinate through the designated point of contact, Ellyn Pollack, as the agency prepares for these critical national data collection efforts.

Professional and Management Development Training

POSTED

about 2 months ago

DEADLINE

Places and Spend Commercial DataThe Department of Commerce, specifically through the Census Program Offices, has issued a forecast for the procurement of Places and Spend Commercial Data from SafeGraph. This requirement falls under NAICS code 541511, which pertains to custom computer programming services. The project is intended to be performed in Suitland, Maryland. The procurement is currently listed as a forecast with a posted date of August 25, 2026. Sean D. Kinn serves as the primary point of contact for this action. Further information regarding this opportunity can be accessed through the official Department of Commerce procurement forecasts portal.

Custom Computer Programming Services

POSTED

about 2 months ago

DEADLINE

2030 Decennial Program Management SupportThe Department of Commerce, specifically the Census Program Offices, is seeking support services to provide project and program management capabilities for the Decennial Census Directorate. The primary objective of this procurement is to assist in the execution of critical activities necessary for the development and implementation of the 2030 Census. This forecast identifies the requirement for professional services under NAICS code 541611, with the place of performance located in Suitland, Maryland. The selected contractor will be responsible for delivering comprehensive program and project management support across various 2030 Census program areas to ensure the successful delivery of the decennial count.

Administrative Management and General Management Consulting Services

POSTED

DEADLINE

Ready to Pursue This Opportunity?

Get AI-powered intelligence on this solicitation and the ones like it

Every page of the solicitation package shredded into a compliance breakdown

AI-powered matching based on your capabilities and past performance

Competitor and incumbent history on the requirement

Automated alerts on amendments, Q&A deadlines, and award

Join 750+ contractors already using CLEATUS