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Customer Engagement (Call Center Operations)

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Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for the Rural Housing Service within the Department of Agriculture focuses on providing front-end borrower support and customer engagement services for prime contractors on USDA Rural Development projects. The primary objective is to manage borrower inquiries and provide comprehensive customer support for loan servicing through the use of high-volume call center infrastructure. Operating under NAICS code 561422, the services are based in Saint Louis. The contractor is responsible for delivering resolved borrower inquiries and maintaining customer service performance metrics in accordance with established service level agreements.

General Info

USDA Rural Housing Service subcontract for borrower support and call center services in St. Louis.

Agency

Department Of Agriculture → Rural Housing Service

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Saint Louis, MO, USA

Set-Aside

NONE

Documents

This scope was carved out of 12E3-RD-TBD.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Bundling Notice - USDA Rural Development (RD) Loan Servicing & Operational Support

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Timeline

PostedJul 27

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Organization & Contact Information

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AgencyDepartment Of Agriculture → Rural Housing Service

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Agriculture → Rural Housing Service

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides front-end borrower support and customer engagement services for prime contractors on USDA Rural Development projects. Manages borrower inquiries and provides customer support for loan servicing using high-volume call center infrastructure. Delivers resolved borrower inquiries and customer service performance metrics based on established SLAs.

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