This Government Contract opportunity from General Services Administration was posted on July 23, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Service and User Support for Federal Agencies

Closed

Federal

Submission Closed08/06/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422

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Solicitation # N69199HRBCCFY27

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Solicitation # DOC844161

Solicitation Doc844161 is a request for proposals from the District of Columbia Health Benefit Exchange Authority (DCHBX) for a fixed-price contractor to staff, train, and manage customer service representatives for two contact centers: the DC Health Link/Exchange and the Massachusetts Health Connector for Business (MA SHOP). The contract includes a base period starting October 1, 2027, with option years extending through September 30, 2032. The selected contractor will be responsible for delivering a variety of project management and operational deliverables, including transition plans, standard operating procedures, and quality assurance plans, while adhering to strict performance metrics and service level agreements. Failure to meet targets for call abandonment rates, average handle time, and response times may result in liquidated damages. The contract imposes rigorous compliance and reporting requirements, particularly regarding data privacy and local workforce development. Contractors must adhere to the Exchange Privacy and Security Compliance Addendum, which mandates strict handling of personally identifiable information and requires reporting of potential security incidents within one hour. Additionally, the contractor must comply with District of Columbia local hiring laws, including the First Source Employment Agreement and a 51 percent resident hiring goal. Other key requirements include adherence to the DC Living Wage Act, SBE subcontracting goals of 35 percent for projects over 250,000 dollars, and the submission of comprehensive EEO and tax certifications. Performance will be monitored through monthly key performance indicators and evaluated using a standardized past performance rating scale.

Health Benefit Exchange Authority (DCHBX)

POSTED

11 days ago

DEADLINE

in 10 days

AI Contract Overview

The contract seeks a subcontractor to deliver comprehensive customer support services for federal fleet users, encompassing account inquiries, violation resolution, and technical assistance through phone, email, and a web portal. The services must be available to users across federal agencies utilizing government vehicle programs managed by the General Services Administration’s Automotive Center, with performance expected to be based in Washington, D.C., at the 20405 ZIP code. The opportunity is open under the NAICS code 561422, indicating a focus on investigatory and security services, though the specific requirements center on user support operations rather than law enforcement functions. Respondents must submit proposals by August 6, 2026, by 9:00 p.m., with the solicitation posting on July 23, 2026, and no set-aside provisions specified, making it open to all eligible subcontractors regardless of business size or status.

General Info

Subcontractor needed for federal fleet customer support in D.C. via phone, email, portal; deadline August 6, 2026.

Agency

General Services Administration → Gsa/fas Automotive CenterView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

DC, 20405, USA

Set-Aside

NONE

Documents

This scope was carved out of 47QMCA26N0077.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

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AI Contract Breakdown

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Timeline

PhaseClosed

PostedJul 23

subcontract

Response DeadlineAug 6

Deadline has passed

Submission Closed

08/06/2026, 09:00:00 PM UTC

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Organization & Contact Information

AgencyGeneral Services Administration → Gsa/fas Automotive Center

ContactsNo contacts available

OfficeN/A

Organization / Agency

General Services Administration → Gsa/fas Automotive Center

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide customer support for federal fleet users including account inquiries, violation assistance, and technical help via phone, email, and web portal.