This Government Contract opportunity from Department Of Health And Human Services was posted on May 5, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Help Desk & Technical Support for Payers and Sponsors

Closed

Federal

Submission Closed05/17/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561431

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POSTED

6 months ago

DEADLINE

N/A

AI Contract Overview

The contract seeks to establish a 24/7 help desk and technical support service for Medicare Part D plan sponsors and other payers, focusing on resolving transaction issues, addressing Business Associate Agreement inquiries, and managing system access requests. The support team must respond promptly to both technical and operational problems to ensure uninterrupted service and compliance for federally regulated entities. The work is performance-based and requires continuous availability, with an emphasis on high-resolution rates and timely customer support across all critical systems and processes related to Medicare Part D administration. The solicitation is issued under the NAICS code 561431 for Office Administrative Services and is classified as a subcontract through the Office of Acquisition and Grants Management within the Department of Health and Human Services. Proposals are due by May 17, 2026, at 6:00 PM, with the contract's performance expected to be based in Baltimore. The opportunity does not specify a set-aside type or designated small business category, and the point of contact information is not provided in the posting. Interested parties can access additional details through the SAM.gov portal linked in the solicitation.

General Info

Provide 24/7 help desk support for Medicare Part D sponsors, resolving technical and operational issues.

Agency

Department Of Health And Human Services → Ofc Of Acquisition And Grants ManagementView Agency

NAICS

561431 - Private Mail CentersView NAICS

Place of Performance

Baltimore, MD, USA

Set-Aside

NONE

Documents

This scope was carved out of 260108J.

The full solicitation package (11 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Part D Transaction Facilitator

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedMay 5

subcontract

Response DeadlineMay 17

Deadline has passed

Submission Closed

05/17/2026, 06:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Health And Human Services → Ofc Of Acquisition And Grants Management

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Health And Human Services → Ofc Of Acquisition And Grants Management

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide 24/7 help desk support to Medicare Part D plan sponsors and other payers for transaction issues, BAA inquiries, and system access, with prompt resolution of technical and operational problems.