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This Government Contract opportunity from Department Of Health And Human Services was posted on May 5, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Help Desk & Technical Support for Payers and Sponsors

Closed
Federal

Contract Overview

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This contract is focused on providing continuous, around-the-clock help desk support specifically for Medicare Part D plan sponsors and other payers. The services include handling transaction issues, responding to Business Associate Agreement (BAA) inquiries, and managing system access concerns. The contractor is expected to promptly resolve both technical and operational problems to ensure smooth functioning and compliance. This subcontract, issued by the Department of Health and Human Services' Office of Acquisition and Grants Management, targets the NAICS code 561431, which relates to help desk and technical support services. The performance location is Baltimore, and the contract was posted on May 5, 2026, with responses due by May 17, 2026. The agreement aims to enhance support capabilities for health-related payer organizations, facilitating efficient issue resolution and customer service continuity.

General Info

Provide 24/7 help desk support for Medicare Part D sponsors, resolving technical and operational issues.

Agency

Department Of Health And Human Services → Ofc Of Acquisition And Grants Management

NAICS

561431 - Private Mail Centers View NAICS

Place of Performance

Baltimore, MD, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → Ofc Of Acquisition And Grants Management
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Health And Human Services → Ofc Of Acquisition And Grants Management
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide 24/7 help desk support to Medicare Part D plan sponsors and other payers for transaction issues, BAA inquiries, and system access, with prompt resolution of technical and operational problems.