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Customer Service / Help Desk Support

Active

State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This contract involves providing Tier 1 and Tier 2 end-user support for Human Resource Information Systems (HRIS) and Learning Management Systems (LMS), focusing on troubleshooting and ticket resolution. The services include bilingual support in both English and Spanish to ensure accessible communication for diverse users. The contract is categorized under NAICS code 561422, which relates to customer service and help desk support. It is a subcontract issued by the Human Resources agency of Illinois, with the place of performance specified as Chicago, ZIP code 60601. The contract aims to enhance the efficiency and responsiveness of HRIS and LMS technical support through comprehensive customer service solutions.

General Info

Provide bilingual Tier 1 and 2 HRIS and LMS support, troubleshooting, ticket resolution in Chicago.

Agency

Illinois → Human Resources

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Chicago, IL, 60601, USA

Set-Aside

NONE

Documents

This scope was carved out of 26-551HDA-FINAN-B-50253.

The full solicitation package (12 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

26-551HDA-FINAN-B-50253 | IHDA Human Resources Information System (HRIS) RFP (Reissue)

AI Contract Breakdown

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Timeline

PostedDec 5

subcontract

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Organization & Contact Information

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AgencyIllinois → Human Resources

ContactsNo contacts available

OfficeN/A

Organization / AgencyIllinois → Human Resources

Office AddressN/A

ContactsNo contact information available

Full Description

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Tier 1 and Tier 2 end-user support for HRIS/LMS, including troubleshooting, ticket resolution, and bilingual (English/Spanish) service.

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