Customer Support for Toll Account Users

The contract requires the provision of customer support services to personnel of the Defense Contract Management Agency for issues related to toll account access, transponder functionality, violation disputes, and system troubleshooting, with a strict service level agreement requiring resolution within 12 hours of issue submission. Support must be delivered to ensure uninterrupted access and operational efficiency for DCMA staff who rely on toll systems for official travel and logistics. The work is to be performed at Fort Lee, Virginia, with the place of performance specified despite the lack of detailed address information. The contract is classified as a subcontract under NAICS code 561431, which corresponds to office administrative services, and was posted on June 22, 2026, with proposals due by 3:00 PM on July 21, 2026. While no set-aside designation or point of contact is provided, the sourcing authority is the Department of Defense through the Defense Contract Management Agency.