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This Solicitation opportunity from California was posted on January 14, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Fast Open Contracts Utilization Services (FOCUS)

Awarded
7652State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561422
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Request For Proposal Call Center Services for Central Fill Pharmacy
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Cook County Health is soliciting proposals under solicitation number H26-25-037 for comprehensive call center services to support its Central Fill and Mail Order Pharmacy operations. The selected vendor will provide 24/7 inbound and outbound support, including customer service, patient engagement, and care coordination, utilizing credentialed licensed pharmacists and certified pharmacy technicians. Performance is measured by strict service levels, requiring 90% of calls to be answered within 30 seconds and a call abandonment rate not exceeding 5%. The contract allows for an initial term with the possibility of two successive 12-month renewal periods, provided there is written agreement 120 days prior to expiration. Proposals will be evaluated based on technical qualifications, pricing, responsiveness, and MBE/WBE participation, with the potential for shortlisted vendors to provide presentations or demonstrations. Required submission documents include a one-page cover letter, an executive summary with an organizational chart, a detailed implementation plan, and an Economic Disclosure Statement. Pricing must be submitted separately and cover operations, member services, clinical support, reporting, and implementation. The vendor must comply with Cook County Living Wage and prevailing wage requirements, maintain strict HIPAA and cybersecurity standards, and submit to audits by Cook County Health or relevant government agencies. Payment terms are Net 45 days following the receipt of a compliant invoice.
Cook County Health

POSTED

5 days ago

DEADLINE

in 30 days

AI Contract Overview

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The County of Merced is soliciting proposals under RFP 7652 to establish Fast Open Contracts Utilization Services (FOCUS). The objective is to create national contracts for technology equipment and services, including cloud services, infrastructure, telecommunications, and cybersecurity, to be utilized by various governmental entities on an as-needed basis. The procurement is categorized under electronics, technology, communications equipment, and miscellaneous services. Award decisions will be based on a best-value trade-off methodology rather than the lowest price, utilizing a 100-point scoring rubric that prioritizes the comprehensiveness of the submission, overall responsiveness, technical capability, acceptance of terms, and pricing. Selected contractors must adhere to strict operational requirements, including maintaining CPUC certification for technology services and validating pricing through GSA Advantage! and NASPO Value Point. Key obligations include updating electronic catalogs within 72 hours of price changes, publishing volume discount structures quarterly, and participating in mandatory quarterly progress meetings. All deliveries are designated as F.O.B. Destination to the County's Merced, California location. Proposals must follow a rigid format including a signed signature page, bonds, and a detailed cost proposal, with all submissions handled electronically via the designated supplier portal.

General Info

Contract Value

$0

Place of Performance

CA, USA

Set-Aside

NONE

Award Issued Date

Documents

8

7652 Section 2: Response Format and Content

PDF, High priority: read this firstrfp
High

7652 Section 4 - Terms and Conditions

PDF, High priority: read this firstrfp
High

7652 Signature Page

DOCX, High priority: read this firstrfp
High

Exhibit 1 - Category of Services

DOCX, High priority: read this firstspecifications
High

Merced County FOCUS Technology Solutions RFP - Section 1

PDF, High priority: read this firstrfp
High

Merced County RFP Section 3 - Basis of Award and Evaluation

PDF, High priority: read this firstrfp
High

County of Merced - Definitions Document

PDF, Low priorityspecifications
Low

Merced County Agreement for Special Services Template

PDF, Low prioritycontract-document
Low

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Timeline

PhaseAwarded
Posted

Solicitation

Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencyCalifornia → County of Merced
Contacts1 person available
OfficeCA, USA
Organization / AgencyCalifornia → County of Merced
Office AddressCA, USA
Contacts
Kim NausinPurchasing Manager

Full Description

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Return to Bid List Bid NUMBER 7652 TITLE Fast Open Contracts Utilization Services (FOCUS) PROCESS One Step Unsealing BASE CURRENCY USD STATUS Awarded DESCRIPTION BID DOCUMENTS RESULTS CALENDAR
You must log in to register for Bid Events and to view Bid Question and Response information.
NUMBER 7652 TITLE Fast Open Contracts Utilization Services (FOCUS) AVAILABLE DATE 1/14/2026 2:00 PM CLARIFICATION DEADLINE 1/30/2026 2:00 PM DUE DATE 2/17/2026 2:00 PM CONTACT INFORMATION
Kim Nausin, Purchasing Manager
kim.nausin@countyofmerced.com
BID TYPE RFP BILL TO CED - 2222 M Street, Merced, CA 95340 US SHIP TO CED - 2222 M Street, Merced, CA 95340 US DESCRIPTION
Merced County is accepting proposals for
FAST, OPEN CONTRACT UTILIZATION SERVICES (FOCUS)
 
You must register first in order to participate.
To access and download the RFP package, click on the "BID DOCUMENTS" tab (above). 
Questions and clarifications must be submitted online by clicking on the Clarifications tab of this bid.
The County does not accept bids or proposals in person, by mail, email or fax.
BID CATEGORIES (2 records) CODE TITLE FULL NAME 009 ELECTRONICS, TECHNOLOGY AND COMMUNICATIONS EQUIPMENT 000 ALL CATEGORIES > 009 ELECTRONICS, TECHNOLOGY AND COMMUNICATIONS EQUIPMENT 026 MISCELLANEOUS SERVICES 000 ALL CATEGORIES > 026 MISCELLANEOUS SERVICES

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