Inbound Mail Operations - Surge only

The contract enables surge inbound mail operations at the Hyattsville, MD FEMA Recovery Center to support disaster survivors seeking recovery assistance by processing their correspondence, applications, and supporting documents such as identification, photos, and insurance records. The contractor is responsible for the full lifecycle of inbound mail handling including daily pickup, document preparation, scanning, tracking, filing, translation services, fax document review and splitting, printing, inserting, postage application, and pre-sorting. Additionally, the contractor must prepare documents for temporary storage with the National Archives and Records Administration and ensure all operations meet the requirements of the Statement of Work, providing all necessary management, personnel, supplies, equipment (excluding Government Furnished Equipment), and facilities. This is a surge-only contract under solicitation number 26-154, posted on July 14, 2026, and falls under NAICS code 561431 for mail services. It is managed by the Incident Support Section of the Department of Homeland Security, with the performing location in Washington, DC, and operations centered at the Hyattsville, MD recovery center. The contracting officer, Oneko Dunbar, can be reached at Oneko.Dunbar@fema.dhs.gov. The contract ensures a direct channel for disaster survivors to submit critical documentation for federal assistance, making mail processing a vital component of the broader disaster recovery effort.