RFP-171-260000000897-2 | Michigan Crisis and Access Line RFP 260000000897

The State of Michigan, through the Michigan Department of Health and Human Services, is soliciting proposals under RFP-171-260000000897-2 to establish a contract for the operation of critical behavioral health support services including the 988/MiCAL Crisis Line, Frontline Strong Together, and the Michigan Peer Warmline. The solicitation, issued on May 7, 2026, with responses due by May 29, 2026, seeks a single contractor to deliver integrated software, hosted services, and operational support under a firm fixed price structure, with an initial performance period from August 4, 2026, to July 31, 2029, and up to three optional one-year extensions at the State’s sole discretion. Work will be performed across Michigan, with key personnel required to reside in the state and subject to State approval; unauthorized replacement of certified staff constitutes a material breach. The contract framework mandates strict compliance with state and federal health privacy laws including HIPAA and 42 CFR Part 2, alongside Michigan’s Digital Accessibility Standards and DTMB IT Security Policies, requiring criminal background checks via ICHAT and CR systems, monthly vulnerability scans, penetration testing, and maintained Authority to Operate for all systems. Proposals must be submitted electronically through the Michigan SIGMA VSS portal in modifiable native formats with a 30 MB limit per attachment and must include detailed statements of work, pricing schedules, insurance documentation, service level agreements, and data security plans. Evaluation is based on a best-value trade-off process, not lowest price technically acceptable, with technical factors weighted at 35%, 25%, 20%, and 20% across various performance domains such as confidentiality protocols, staff qualifications, training, and SLA adherence, requiring a minimum technical score of 80 to proceed to price evaluation. Additional consideration is given to prior state performance, economic impact on Michigan, total cost of ownership, and qualifying veteran-owned business status. The State retains full ownership of all work product and intellectual property created under the contract, with rigorous conflict of interest rules prohibiting contingent compensation, gifts to state employees, and any appearance of impropriety. All invoices are submitted electronically monthly to MDHHS-CPU@michigan.gov and paid via electronic funds transfer; the Contract Administrator and Program Manager will oversee performance, with inspections conducted by the State at mutually agreed locations, and acceptance determined within