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This Solicitation opportunity from Department Of Housing And Urban Development was posted on November 30, 2022. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

SFIOD MIP Support Services

Closed
86615722R00011Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422
New
SLED
Request For Proposal Call Center Services for Central Fill Pharmacy
Solicitation # H26-25-037
Cook County Health is soliciting proposals under solicitation number H26-25-037 for comprehensive call center services to support its Central Fill and Mail Order Pharmacy operations. The selected vendor will provide 24/7 inbound and outbound support, including customer service, patient engagement, and care coordination, utilizing credentialed licensed pharmacists and certified pharmacy technicians. Performance is measured by strict service levels, requiring 90% of calls to be answered within 30 seconds and a call abandonment rate not exceeding 5%. The contract allows for an initial term with the possibility of two successive 12-month renewal periods, provided there is written agreement 120 days prior to expiration. Proposals will be evaluated based on technical qualifications, pricing, responsiveness, and MBE/WBE participation, with the potential for shortlisted vendors to provide presentations or demonstrations. Required submission documents include a one-page cover letter, an executive summary with an organizational chart, a detailed implementation plan, and an Economic Disclosure Statement. Pricing must be submitted separately and cover operations, member services, clinical support, reporting, and implementation. The vendor must comply with Cook County Living Wage and prevailing wage requirements, maintain strict HIPAA and cybersecurity standards, and submit to audits by Cook County Health or relevant government agencies. Payment terms are Net 45 days following the receipt of a compliant invoice.
Cook County Health

POSTED

5 days ago

DEADLINE

in 30 days

General Info

Contract Value

$796,850.85

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

Washington, DC, 20410, USA

Set-Aside

8A

Award Issued Date

Documents

11

86615722R00011_Amd_0001.pdf

PDF

86615722R00011_Amd_0002.pdf

PDF

Attachement+A+SFIOD+PWS.pdf

PDF

Attachment+1+SFIOD+Monthly+Activity+Report.docx

DOCX

Attachment+B+Pricing+Sheet+SMIOD.xlsx

XLSX

Attachment+C+SFIOD+MIP+Support+Services+QASP.doc

DOC

Attachment+D+Past+Performation+Information.docx

DOCX

Attachment+E+Past+Performance+Survey.docx

DOCX

Attachment+F+Nondisclosure-Agreement-between-HUD-and-Potential-Offeror.docx

DOCX

SFIOD+QA_+11_29_2022.pdf

PDF

Sol_86615722R00011+%281%29.pdf

PDF

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Timeline

3 updates
PhaseClosed
Posted

Solicitation

Notice updated

Response deadline changed from Nov 16, 2022 to Nov 29, 2022. NAICS code changed from 541613 to 561422.

Notice updated

Response deadline changed from Nov 29, 2022 to Dec 12, 2022. The notice description changed.

Notice updated

Notice details unchanged. Attachments may have changed.

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Housing And Urban Development → Cpo : Research And Community Suppor
Contacts2 people available
OfficeWASHINGTON, DC, 20410, USA

Full Description

Show more
THE CLOSING DATE OF THIS SOLICITAITON is extended from November 29, 2022, at 2 PM EST to Monday, December 12, 2022, at 2 PM EST. The Q&A's will be posted later today. The Department of Housing and Urban Development (HUD), Office of Financial Services (OFS) requires Contractor to handle telephonic and written inquiries from homeowners, lenders, Home Ownership Centers (HOC) and other government organizations, and the public with issues related to Single Family Mortgage Insurance premium (MIP) refunds

More opportunities from Department Of Housing And Urban Development → Cpo : Research And Community Suppor

Same awarding agency

NAICS: 541511
Federal
HUD Technology Transformation Next Generation
Solicitation # NOF2026-0005
The Department of Housing and Urban Development Office of the Chief Information Officer is establishing the Technology Transformation Next Generation H2TNG Multiple Award Contract MAC IDIQ to provide comprehensive IT support services and technology transformation solutions. This vehicle will support HUD headquarters, regional and field offices, and data centers across various functional areas, including cybersecurity, cloud and data solutions, enterprise architecture, systems engineering, and customer experience modernization. The contract structure includes a 60-month base period with a potential 60-month option extension, with a total ceiling of 3.5 million dollars and an annual maximum ceiling of 700,000 dollars. Services will be awarded through individual task orders using various contract types, including Firm-Fixed-Price, Time-and-Materials/Labor-Hour, and Cost Reimbursement. The procurement is divided into two competition tracks: Track 1 for unrestricted competition covering the full scope of the Performance Work Statement, and Track 2 as a total small business set-aside for partial sections of the work. Awards will be based on a competitive best value tradeoff process consisting of two phases: a written proposal evaluation and a Phase II oral presentation flyoff for those in the competitive range. Evaluation factors include Technical approach and Past Performance, which are weighted more heavily than Cost/Price. Requirements include adherence to FISMA and NIST cybersecurity frameworks, and personnel may need security clearances up to Top Secret. Interested parties must submit capability statements by April 30, 2026, and can attend a pre-solicitation conference on April 22, 2026.
Custom Computer Programming Services

POSTED

7 months ago

DEADLINE

in 6 months
View Details

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