This Government Contract opportunity from Massachusetts was posted on May 22, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Top

Salesforce Voice (CTI) Integration

Closed

State & Local

Submission Closed07/06/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 517919

International

Telephony Infrastructure and Call Routing SupplyThis subcontract for Telephony Infrastructure and Call Routing Supply involves providing and maintaining technical communication systems for prime contractors working on Oldham Metropolitan Borough Council projects. The scope of work focuses on the delivery of a reliable telephony link and routing system, specifically requiring the configuration of VoIP lines, IVR, and queuing systems to manage the routing of emergency calls. The technical implementation may utilize cloud-based contact center software or PBX hardware and must include integrated call recording tools. A critical requirement of the contract is ensuring full GDPR compliance regarding the handling of sensitive caller data. Interested parties must respond by November 16, 2026.

Oldham Metropolitan Borough Council

POSTED

DEADLINE

Wireless Communications Systems InstallerThis subcontract opportunity is for a Wireless Communications Systems Installer to support prime contractors on projects for the Cobb County Department of Transportation in Georgia. The selected provider will be responsible for furnishing and installing wireless links, configuring transmit power and antenna gain to ensure EIRP compliance, and guaranteeing a path availability of 99.99%. The scope of work includes the delivery of a fully operational wireless network utilizing dynamic frequency and channel selection and automated modulation in accordance with various IEEE standards, including 802.3, 802.1D, 802.1p, 802.1q, 802.1d, and 802.1w. The solicitation was posted on October 16, 2026, with a response deadline of November 12, 2026, at 5:00 PM. This project falls under NAICS code 517919 and is specifically structured as a subcontract for services within Cobb County. Interested parties can find further details through the provided Bid Express solicitation link.

POSTED

DEADLINE

Secure 24/7 Telephony and SMS Platform ProviderThe Secure 24/7 Telephony and SMS Platform Provider subcontract supports prime contractors on Ministry of Forests well-being projects within the Province of British Columbia. The selected provider is responsible for supplying and maintaining a secure, multi-channel communication infrastructure that includes toll-free telephone numbers, SMS/text messaging gateways, and dedicated email services. To ensure reliability and security, the contract mandates 24/7/365 uptime and requires the provider to hold ISO/IEC 27001 certification while remaining compliant with all Province of BC IM/IT standards. This opportunity was posted on October 15, 2026, with a response deadline of November 17, 2026. Falling under NAICS code 517919, the contract focuses on delivering a highly available and operational technical framework to facilitate essential communications for the agency's specific project goals.

POSTED

DEADLINE

WAN Transport & Connectivity ServicesThis subcontract opportunity involves providing and managing scalable WAN transport and connectivity services for prime contractors supporting New Hampshire Department of Information Technology network modernization projects. The scope of work includes the design and configuration of network transport utilizing MPLS and SD-WAN protocols to support over 430 distributed locations, with a specific focus on implementing rural broadband solutions. The project requires the use of SD-WAN controllers and MPLS routers to establish a fully operational and scalable WAN transport infrastructure. Interested parties should note that the response deadline is November 13, 2026, and the services fall under NAICS code 517919.

Department Of Information Technology

POSTED

DEADLINE

E-Rate Communications ServicesThis subcontract for E-Rate Communications Services supports prime contractors in providing and managing communication infrastructure for Airport Community Schools in Carleton, Michigan. The scope of work includes the provisioning of communication circuits and the configuration of communication gateways utilizing ISP connectivity services, VoIP systems, or telecommunications circuits to ensure active and verified connectivity. Eligible providers must maintain E-Rate approved service provider status and submit required certifications regarding Iran-linked business status and familial relationships. The solicitation is posted on October 1, 2026, with a response deadline of November 3, 2026, falling under NAICS code 517919.

Airport Community Schools

POSTED

DEADLINE

Metro Ethernet Transport and Network ManagementThe Metro Ethernet Transport and Network Management subcontract provides active network transport services for prime contractors working on Illinois Department of Innovation and Technology WAN projects. The scope of work includes the delivery of managed Metro Ethernet circuits featuring point-to-point and multipoint Ethernet transport, QoS tagging configuration, and continuous connection monitoring via ICMP and SNMP. To ensure high performance, the contract mandates a 99.98% availability rate with synchronous bandwidth and strict limitations on latency and jitter. These technical requirements are supported by 24/7/365 technical assistance. The opportunity is categorized under NAICS code 517919 and is managed through the Illinois Telecommunications agency.

TELECOM448 - Telecommunications

POSTED

DEADLINE

Vehicle Recompete: CABLE INSTALLATION SUPPORT SERVICES IDIQ FBI WIDE — INDEFINITE DELIVERY / INDEFINITE QUANTITY 15F06722R0000197The Federal Bureau of Investigation has established an Indefinite Delivery Indefinite Quantity vehicle for cable installation support services across the agency. This full-recompete contract, identified by vehicle 15F06722R0000197, has an ordering period that extends through March 26, 2028. The vehicle currently supports 58 active task orders with a total combined value of approximately 12.7 million dollars. Eight different companies hold awards under this solicitation, with Bazon-Cox and Associates Inc leading in volume with 39 orders totaling over 6 million dollars. Innovative Management and Technology Approaches Inc holds the single highest value task order for operations and maintenance services at over 4.5 million dollars. Other significant contributors include Fusion Technology LLC, which manages several high-value projects including the Patriot Plaza and Huntsville initiatives.

Federal Bureau of Investigation

POSTED

DEADLINE

Voice and Telecom The Department of the Interior is forecasting a requirement for an enterprise voice and telecom solution to support the Bureau of Land Management. This procurement falls under NAICS code 517919 and is intended to provide comprehensive telecommunications services for the agency. The opportunity is currently listed as a forecast with a posted date of September 25, 2026. Interested parties can coordinate with Samantha Davis as the primary point of contact or Casie Savage for small business inquiries.

POSTED

DEADLINE

Monopine Tower ConstructionThis subcontract involves the construction and installation of an 85-foot unmanned wireless facility for prime contractors operating on infrastructure projects within Tuolumne County, California. The project requires the assembly of a structural steel tower featuring specialized monopine cladding and shrouding designed to mimic a pine tree. The contractor is responsible for delivering a fully erected and stabilized tower that adheres to all local Tuolumne County building codes and wireless facility standards. This work falls under NAICS code 517919 and is performed within the 95310 zip code area.

POSTED

DEADLINE

UAS Communications and Maintenance ServicesThe Department of State, through the Bureau of International Narcotics and Law Enforcement Affairs, is forecasting the procurement of communications equipment, maintenance services, and specialized training for UAS teams. This requirement falls under NAICS code 517919 and is intended for performance in Bogota. The contract is managed by Jamillah Timmons and Tyler Sinclair, with the official forecast posted on September 1, 2026. The primary objective is to ensure UAS teams are equipped with the necessary hardware and technical support to maintain operational readiness.

BUREAU OF INTERNATIONAL NARCOTICS AND LAW ENFORCEMENT AFFAIRS

POSTED

DEADLINE

UAS Communications and Maintenance ServicesThe Department of State is forecasting a contract for the procurement of communications equipment, maintenance services, and specialized training tailored for Unmanned Aircraft Systems teams. This requirement falls under NAICS code 517919 and is intended to ensure the operational readiness and technical proficiency of UAS personnel through a combination of hardware acquisition and ongoing support. The opportunity was posted on August 20, 2026, and is currently listed as a forecast. Interested parties may coordinate with Jamillah Timmons as the primary point of contact or Tyler Sinclair for small business inquiries to gather further details regarding the upcoming solicitation.

POSTED

DEADLINE

Delay-Tolerant Networking (DTN) for Swarm CoordinationThe Delay-Tolerant Networking (DTN) for Swarm Coordination subcontract, issued by the NASA SBIR/STTR Program, focuses on the implementation and integration of specialized networking protocols. The primary objective is to ensure reliable communication and seamless data exchange within environments characterized by intermittent connectivity, specifically targeting applications for planetary surfaces and deep space exploration. This opportunity is designated as a Total Small Business Set-Aside under the SBIR/STTR mandate for companies with fewer than 500 employees. The work is associated with NAICS code 517919 and is designated for performance in Pasadena, California.

NASA SBIR/STTR Program

POSTED

2 months ago

DEADLINE

N/A

AI Contract Overview

The contract is for the integration of Salesforce Service Cloud Voice with existing telephony systems to enhance call center operations, focusing on key functionalities such as screen pops, automated call logging, and workforce optimization tools. This subcontract aims to streamline the flow of caller information into the Salesforce platform, enabling agents to access real-time customer data upon call pickup, reduce manual documentation, and improve overall service efficiency through integrated analytics and performance tracking. The solution must ensure seamless compatibility with current voice infrastructure while maintaining high availability, security, and compliance standards for public sector communications. The work is to be performed in Boston, Massachusetts, with a response deadline of July 6, 2026, and is classified under NAICS code 517919 for other telecommunication services. The contracting entity is the Executive Office of Technology Services and Security under the Commonwealth of Massachusetts, indicating the project serves a state government agency’s digital transformation goals. This engagement requires a vendor capable of delivering end-to-end integration, testing, and training support with minimal disruption to ongoing call center functions, and the successful bidder will be expected to align with Massachusetts’ operational and data governance requirements.

General Info

Integrate Salesforce Service Cloud Voice with telephony systems in Boston for public sector call center efficiency by July 6, 2026.

Agency

Massachusetts → ITD0001 - Executive Office of Technology Services and Security

NAICS

517919 - All Other Telecommunications

Place of Performance

Boston, MA, 02108, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-26-1060-ITD00-ITD00-129798.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFQ 27-05145 for Salesforce LLC Solutions

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedMay 22

subcontract

Response DeadlineJul 6

Deadline has passed

Submission Closed

07/06/2026, 08:00:00 PM UTC

Find active opportunities like this

Start your free trial to discover similar active contracts, track opportunities, and build proposals with AI assistance.

Organization & Contact Information

AgencyMassachusetts → ITD0001 - Executive Office of Technology Services and Security

ContactsNo contacts available

OfficeN/A

Organization / AgencyMassachusetts → ITD0001 - Executive Office of Technology Services and Security

Office AddressN/A

ContactsNo contact information available

Full Description

Integration of Service Cloud Voice with telephony systems for call center operations, including screen pops, call logging, and workforce optimization.